Membership Coordinator

Our culture is one of vibrant energy paired with unwavering support. Our members want to collaborate, communicate and rely on someone who is deeply committed to delivering exceptional service.

Your attention to detail and customer-focused approach will ensure that every guest experience at Ned's Club Washington, DC is not just memorable, but truly extraordinary.

What’s the role?

Membership Coordinator

We are on the lookout for a dynamic Membership Coordinator to join our team and report directly to the Head of Membership.

In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence.

About The Ned :

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

Seven years after launching The Ned London in 2017, we are proud to be opening a Ned’s Club in the US capital, our fourth and newest location.

The Property...

Ned’s Club Washington DC is a members’ club set over three floors of a neoclassical style building situated within President’s Park at 734 15th Street NW

The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-storey building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

The Club has a Rooftop Terrace and Loft Restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founder’s Dining Room, The Library, Drawing Room, Gallery and Conservatory.

On level nine, there is a self-contained floor of private event spaces.

Reporting into the Head of Membership and as a key part of our Membership team you will :

• Be an enthusiastic first point of contact for membership queries via in person, phone and email
• Respond to these queries in a timely manner and adhere to company standards of communication
• Maintain and update member profiles, including documenting notes of phone conversations, accurately documenting behavior notes, guest count accommodations, etc.
• Follow up with members whose payments are chasing (overdue) to ensure payment method is updated and payment is processed
• Assist new members and renewing members with payment questions, ensuring all transactions are handled accurately and as per company / legal guidelines
• Amend membership subscriptions, ensuring compliance with the terms & conditions
• Assist new and existing members with simple technical support questions, escalating issues without templated answer to digital support team
• Escalate member issues and complaints for service recovery
• Member programming admin : sending confirmation and follow up emails, including no show emails
• Member programming calendar admin : successfully collate member programming information across channels including google doc, Tripleseat, GEM (backend to member’s web portal and app, the N.

APP), and membership Outlook calendar

• Ad-hoc projects as needed to support the organization and team
• Assist in planning and executing events that promote membership engagement and community involvement, ensuring alignment with overall strategic objectives
• Provide administrative assistance to Membership Senior Leadership as needed.

What you can bring to the role :

• At least one to two years of customer-facing experience, preferably in a membership or hospitality environment
• An enthusiasm for providing and maintaining high level of excellence across all duties
• Experience working with Salesforce preferred
• Experience communicating in a friendly but professional manner to a diverse audience
• Experience working in a fast-paced team environment
• Excellent verbal & written communication skills, including professional phone manner
• Will have a passion for customer service and enjoy elevating members’ experience through knowledge, empathy, and attention to detail
• Highly motivated, adaptable, and able to demonstrate a willingness to learn & progress
• IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail
• Flexibility with scheduling required based on business needs

What The Ned can give you :

• Hourly rate of up to $30.00 / hour (based on experience)
• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Complimentary meals in our friendly team restaurant when the Ned’s Club opens
• Exciting learning and development programs to help progress your career
• Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays.
• Paid time off to include vacation, holidays, sick, etc
• 401k matching
• Employee assistance program advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be able to obtain a visa to live and work in the US to be considered for this role.

Apply today and join us as Membership Coordinator

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