Patient Communication Representative

Job Description

Job Description

Description :

The Atlantic Vision Partners Way

At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love helping our patients see more clearly! We provide our employees with continued support through :

• On-Site Training
• Unlimited career growth opportunities within our 45 clinics in Virginia, North Carolina, and Tennessee,
• Paid Certified Accreditations, and
• Unmatched resources like in-house tools to help serve our patients.

Your Mission

As a Patient Communication Representative, you will serve as the first line of contact for our community with our practices.

You will play a key role in ensuring that patients are greeted on the phone with a kind, courteous, and professional demeanor.

You help patients with smooth scheduling. You strive to master the art of great customer service and patient interaction.

Come where you can flourish!

What You’ll Do

• Answer incoming calls on a multi-line phone system, responds to inquiries, and makes outbound calls to patients promptly and courteously
• Register patients over the phone and verifies patients’ records are up-to-date and accurate
• Verify personal and insurance information for services and procedures
• Schedule appointments and procedures
• Reschedule missed appointments and cancellations
• Collect and process payments from patients
• Complete other functions as requested by management

Requirements : What You Bring

What You Bring

• Excellent judgment, dependability, and diligence
• Demonstrated high ethical standards and integrity
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality
• Customer and patient service orientation : prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy
• Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect
• Proficiency in Microsoft Office products (Word, Excel, and Outlook)
• Willingness to submit to a background check

Benefits & Perks

We’ve got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance.

Pay is determined based on qualifications and experience. You will also get :

• No nights or weekends work / life balance
• Paid vacation and holidays (+ two floating holidays)
• Tuition reimbursement opportunities
• Referral bonus opportunities
• Discount on designer eyewear
• Paid certified accreditation program

Physical Requirements :

• Exerting up to twenty-five pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and / or fingers.
• Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
• Must be able to be stationary for prolonged periods of time.

Cognitive Requirements

• Executes tasks independently.
• Learns and memorizes tasks.
• Maintains concentration / focus on tasks.
• Performs task in a demanding environment requiring multi-task and prioritize work.
• Must be comfortable working and interacting with large groups of people daily.

Required Qualifications :

• High school diploma, GED or equivalent certification
• At least 2 years customer service experience or 2 years of call center experience
• Experience in a healthcare setting, especially in ophthalmology or optometry, is a plus.
• Excellent verbal and written communication skills.
• Ability to convey information clearly and professionally.
• Strong interpersonal skills with a focus on patient satisfaction.
• Ability to handle difficult situations and resolve conflicts effectively.
• Proficiency with computer systems and software, including appointment scheduling software and electronic health records (EHR).
• Familiarity with telephone systems and standard office equipment.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Attention to detail for accurate appointment scheduling and data entry.
• Ability to troubleshoot issues related to scheduling, patient inquiries, and system problems.
• Understanding of and adherence to privacy regulations and confidentiality standards, especially concerning patient information.
• Ability to work collaboratively with other team members and healthcare professionals.
• Willingness to adapt to changes in procedures, schedules, and patient needs.

Compliance training and testing is required annually and as needed.

Ready to Join Our Team?

Apply Now!

Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.