SimpleTek are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods / tools
Meet personal / customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt / respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
In addition to our truly #Ridiculous culture, you’ll enjoy benefits like :
- Outstanding Medical, Dental, Vision and Prescription plans
- 401k Match
- Pet Insurance
- In-house Wellness Coaches
- Tuition and Professional Development Reimbursement Plans
- Hundreds of Discounts with the Brands you Love and Use
Customer Service Representative- Bellevue, NE
We are seeking a detail oriented, customer service driven individual to be part of our customer service team in maintenance services. Customer Service Representative. This Customer Service Representative role is the first impression and support to our residents should they require any maintenance re...
Customer Service Representative - WFH
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Work From Home - Client Services Representative
In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge. Our company has moved to 100% virtual, work-from-home positions. Work well with others and individually. Possess a strong work ethic and drive to succeed. ...
Customer Service Representative - Intuit (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Learn more about the Ma...
Customer Service Representative (CSR)
As a CSR, you will play a pivotal role in providing exceptional service to customers through various communication channels, including phone, email, and chat. Understand and recommend the best products/services to meet customer needs. Effectively communicate with both internal and external customers...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - multiple sites
Amentum, a large government contract compnay, is seeking a full-time Military Entry Processing Stations (MEPS) Customer Service Representative. The Customer Service Agent is responsible for direct control over all aspects of the MEPS Support Services Contract at the local level. Coordinates with key...
Customer Service Representative -We offer a $350 Hiring Bonus
We are looking for Customer Service agents to join a fast-paced and energetic customer service team. Customer Service Representative- We offer a $350 hiring bonus!. EMS is a leading Provider of Outsourced Customer Services. Above average customer service skills. ...
Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...