Job Type Full-time Description
- Provide on-site support to operating entities at multiple geographic locations
- Set up and maintain computers and necessary peripheral devices
- When necessary, perform password resets, and track via our ticketing system.
- Install and configure appropriate software according to he needs of the field
- Monitor and maintain local networks in ways that optimize performance and minimize down time
- Ensure security and privacy of networks and computer systems
- Provide training and guidance to users on how to operate software and computer equipment
- Organize and schedule maintenance without deterring others from completing their work
- Diagnose and resolve problems via thorough analysis and troubleshooting. Exercise discretion and independent judgment to implement solutions
- Document processes for repairs and fixes, to aid in training and faster resolution for other technicians
- Identify computer or network equipment shortages and report to leaders for ordering
- Identify and fix any under-utilization of IT resources, or propose a plan to leadership for changes
- Track issues to resolution and update tickets as needed
- Update the field with issue resolutions or ETR
- Perform work as requested by the IT Manager and other related IT departments and field locations
Requirements
- Associate degree or equivalent work experience supporting end users in an enterprise IT environment
- CompTIA A+ or ability to obtain certification in the first 90 days
- Advanced knowledge of the Windows operating system
- Knowledge of network basics, M365 / O365, Active Directory, Cloud, and Microsoft admin tools
- Advanced knowledge of troubleshooting processes for end user computing issues
- Customer service and performance driven
- Excellent communication skills
- Possess the ability to make independent decisions that demonstrate discretion and good judgement based on the procedures outlined by the IT Department
- Work independently on a day-to-day basis
- Possess the ability to interact respectfully and professionally with personnel, residents, visitors, and the general public.
Able to be calm and level-headed in emergencies
- Well groomed, professionally dressed, professional demeanor, and possess the ability to work harmoniously with others inside and outside the department
- Willing and able to seek out new skills and techniques to increase proficiency and to incorporate them into existing practices
- Able to read, write, speak, and understand the English language
Salary Description $60,000 DOE
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