A company is looking for an IT Service Desk Associate to provide Tier 1 phone-based support to internal and external customers.
Key ResponsibilitiesResponds to inbound calls, emails, and chats to assess and handle customer technical support needsDocuments and tracks incidents in the ITSM tool, ensuring timely resolutions and adherence to service level agreementsPerforms urgency / impact assessments on incidents and escalates issues to appropriate support teams as necessaryRequired QualificationsHigh School diploma or GED1 year of IT-related Service / Help Desk experience in a high call volume environmentExperience with application support, break-fix, and how-to questions in a Service Desk settingKnowledge of troubleshooting end user devices and applications, including Remote Work and Mobile DevicesFamiliarity with Standard Operating Procedures (SOPs) and service desk best practices
IT Service Desk Associate
A company is looking for an IT Service Desk Associate to provide Tier 1 phone-based support to internal and external customers. ...
Managed IT Services Service Desk Consulting Intern - Summer 2025
As an Affirmative Action and Equal Opportunity Employer, all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilitie...
IT Service Desk Technician
A company is looking for an IT Service Desk Technician to support federal customers remotely. ...
IT Service Desk Manager
A company is looking for an IT Service Desk Manager responsible for leading IT service delivery for help desk operations. ...
IT Operations Technician
A company is looking for an IT Operations Technician to provide Tier 1 support in a 24x7 enterprise environment. ...
IT Network Technician
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IT Technician
Ability to set priorities and accomplish duties of position with supervision and direction. Must be able to commit to Ruan's value statement by acting with integrity in everything we do. Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Pa...
IT Field Technician
Laptop with Ethernet capability (IS A MUST). Telecom technicians nationwide. Smartphone with Hotspot (IS A MUST). Must be on time and professional when dealing with clients. ...
IT Field Support Technician_Des Moines
Benefits : $40 per call/$5 per call per diem Dell/Lenovo certification training AT NO COST TO YOU Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and deliver...
PSAP (911) Field IT Technician
The company has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. RACOM's 911 Service Group is a vital team of field technicians who install and manage statewide Zetron's Max Call Taking Next Generation 9-1-1 system for the state of...