Description
As a Senior Mobile Expert, you will be responsible for driving exceptional customer service while generating sales within one of our T-Mobile locations.
Our Senior Mobile Experts are encouraged to bring their unique personality to fulfill the T-Mobile experience. This is not a mundane, repetitive retail job;
our Senior Mobile Experts have fun accomplishing the below job commitments :
- Enthusiastically provide optimal solutions to any customer needs through thorough product and service brand knowledge
- Surpass minimum sales expectations, whether by attracting new customers, or identifying revenue opportunities of existing customers
- Act as a mentor for the other store Mobile Experts through providing guidance on how to best approach customer interactions and training on product and service knowledge
- Spread brand exposure to attract business opportunities through reaching out within the community, outbound calling, and utilizing social media marketing
- Educate and recommend the best technology choices personalized to each customer
- Simplify the wireless experience to cater to and maximize customer understanding
- Maintain a high attention to detail when completing any transactions or paperwork
- Exercise compassion in all customer interactions
- Foster team partnerships to support store synergy
- Assist in store opening, closing, and operating duties
Requirements
Qualifications
- Passionate advocate for providing unparalleled customer service
- Competitive spirit with a drive to surpass sales potential
- Genuine regard and intention put into customer connections
- Excellent verbal and written communication skills
- 6 months experience in customer service and / or sales environment, wireless retail preferred
- High school diploma / GED
- Willing to work weekends / holidays
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- Performance-based Total Compensation package consisting of Base Hourly Rate, Commission, & Accelerator Bonuses
- Potential all in Compensation totaling $20+ / hr
- Potential of receiving up to 4 different Compensation payouts per Month
- Vacation time
- Personal time
- Sick time
- Health benefits
- Phone service discount
- Promotion opportunities
- Employee rewards including trips and contests
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