Job Description
Job Description
We are seeking a Customer Service Representative based in Lexington, Kentucky. This role primarily involves managing customer service tasks within the call center industry, answering inbound calls, and maintaining accurate customer records.
The employment opportunity is a long-term contract position. Apply today to be considered!
Responsibilities :
- Ensure efficient and accurate processing of customer credit applications.
- Respond to customer inquiries and provide pricing quotations.
- Manage 60-80 calls per day, providing prompt and professional customer service.
- Schedule appointments and follow up on customer inquiries as needed.
- Accurately maintain customer records, updating information as necessary.
- Use Amazon workspace for data entry and other tasks.
- Utilize Microsoft Word and Excel for documentation and record-keeping.
- Handle email correspondence professionally, responding to customer queries in a timely manner.
- Monitor customer accounts and take appropriate action based on account status.
- Conduct order entry tasks, ensuring accuracy and promptness.
- Demonstrable experience in a customer service role, preferably in a call center setting
- Proficiency in handling both inbound and outbound calls
- Strong data entry skills with attention to detail
- Ability to effectively use Microsoft Word and Excel
- Experience or familiarity with order entry systems
- Excellent email correspondence skills, with the ability to respond to customer inquiries in a timely and professional manner
- Ability to schedule appointments and manage multiple schedules
- Excellent problem-solving skills with the ability to handle customer complaints effectively
- Strong communication skills, both written and verbal
- Ability to work in a team environment and collaborate with colleagues
- Willingness to learn and adapt to new technologies and tools as required.
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