Position Summary
The Retail Associate is the first point of contact for our patrons and serves as our primary brand ambassador. This person is responsible for providing the highest level of friendly, knowledgeable, and compassionate customer service to our patrons.
Responsibilities & Duties
- Uses expertise to educate customers on product selection and purchase procedures; answers questions; positively represents the company
- Maintains a calm and helpful demeanor during high-volume times to ensure customer satisfaction
- Demonstrates compassion and sensitivity when assisting patrons in order to accommodate their unique needs and preferences
- Addresses customer concerns and / or complaints using prescribed operation procedures
- Maintains privacy and confidentiality of customer information
- Supports other members of the team
- Follows daily operation procedures in compliance with company policy and CCC regulations
- Utilizes computerized point-of-sale system to complete transactions
Qualifications & Experience
- Must be at least 21 years of age
- High school diploma or GED required
- Previous retail, hospitality, and / or customer service experience preferred
- Basic computer skills required; POS software and cash management experience preferred
- Basic math skills including adding and subtraction required
- Ability to resolve issues with a professional manner
- Must be able to accommodate scheduling expectations including some weekend and holiday work
- Outgoing, energetic, and enthusiastic attitude; strong work ethic
- High attention to detail and discretion when handling monetary transactions and sensitive patient information
- Open for all holidays except Christmas - must be willing to work a flexible schedule including weekends, holidays and events
Physical Requirements
- Ability to stand and walk for an 8+ hour shift
- Ability to lift and carry up to 50lbs
- Ability to stoop, kneel, and bend at the waist
Workplace Environment
- Busy retail environment with moderate noise level
- Indoor environment; some exposure to seasonal temperature changes
- Loud at times, music, conversations, and radio communication constantly
- High-volume work during peak hours, events, and holidays
Benefits
- Paid holidays
- Paid time off - up to 2 weeks to encourage a healthy work / life balance
- Paid sick time
- Medical, dental, and vision coverage (65% of premium covered by employer)
- Medical coverage includes prescription and pharmacy coverage, mental health, and specialist services
- Workers' compensation covers accidents, illnesses, and injuries suffered on the job
- Paid training and development
- Generous employee discount on products, accessories, and apparel
- Frequent product samples
- Sales incentives
- Pooled tips
- Weekly pay
Job Type : Full-time
Pay : $16.00 per hour
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