Field Service Technician - Eagle (Northeast)
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All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Summary
The Eagle Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Eagle X-Ray machines.
Eagle FST's are responsible for managing all aspects of field service support including the following :
- Communications between customers and the service department
- Effective travel scheduling
- Detailed preparation of written reports and documentation
- Maintenance of job assignments
While always keeping in mind to follow Eagle procedures and best practices.
Location can be any of these areas :
Connecticut, Delaware, Massachusetts, New York, Pennsylvania, Washington, D.C.
Essential Duties and Responsibilities
- Satisfy all Safety Requirements for both Eagle, MT-PI and Customer Sites.
- Attend weekly calls led by a Service Manager.
- Efficiently execute scheduled service calls as directed from Dispatch or Management while considering cost, time, and customer needs / expectations.
- Develop and maintain good customer relationships; Become the customer's trusted advisor.
- Identify root cause of service issues (first time fix).
- Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner.
- Assess product / equipment performance, recommend modifications or improvements, communicate all open items.
- Keep up with ongoing technical training.
- Weekend / afterhours work as required based on workload and rotation.
- Maintain company supplied equipment, tools, and inventory.
- Participate in a remote technical support rotation.
- In addition to our core values, all employees must follow the Code of Conduct.
- Other duties and tasks as assigned.
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