Customer Service Representative - State Farm Agent Team Member

Andrea Sabus - State Farm Agent
Grimes, IA, US
Full-time

Job Description

Job Description

Benefits :

  • 401K participation after one year
  • Competitive salary
  • Paid time off
  • Training & development

As a Customer Service Representative - State Farm Agent Team Member with Andrea Sabus - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.

We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options to identify opportunities for upselling or cross-selling.
  • Reaching out to customers to schedule regular insurance reviews based on predetermined timelines or triggers.
  • Answering incoming phone calls promptly and professionally.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS :

  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Strong work ethic : Consistently demonstrating dedication, reliability, and a commitment to producing high-quality work.
  • Time management : Efficiently allocating time and resources to meet deadlines and accomplish goals.
  • Strong computer and technology skills : Proficiency in using various software and tools to enhance organization and efficiency.
  • Collaboration and teamwork : Ability to work effectively with others, share information, and contribute to a positive work environment.

BENEFITS :

  • Hourly pay plus commission / bonus
  • Growth potential / Opportunity for advancement within my office
  • Paid time off (vacation and personal / sick days)
  • Health benefits
  • Valuable career-building experience
  • 6 days ago
Related jobs
Promoted
Sam Sorenson - State Farm Agent
Norwalk, Iowa

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. This position is wi...

Glenn Waterhouse - State Farm Agent
Johnston, Iowa

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. As an Agent Team Member, you will receive. Establish customer relationships and follow up with customers, as needed. Provide prom...

Promoted
Planet Fitness - PF Baseline Fitness
Urbandale, Iowa

Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Customer Service Represent...

Terry Taylor - State Farm Agent
Des Moines, Iowa

As an Agent Team Member, you will receive. Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate ...

Promoted
Planet Fitness - PF Baseline Fitness
Urbandale, Iowa

Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Customer Service Represent...

Concentrix
USA, IA, Work, at, Home
Remote

Customer Service Representative-Remote. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative. ...

Planet Fitness
Ankeny, Iowa

Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Customer Service Represen...

Unifi
Des Moines, Iowa

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. Handles customer interaction with class in an efficient, effective, and professional manner. Must be a local (in-state) resident. Valid I...

U-Haul
Ankeny, Iowa

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...

Maverik
Ankeny, Iowa

A Lead Food Team Member assists with other members of management with trainings and certifying all new Team Members. As a Lead Kum & Go Food Team Member, you’re the friendly face and first point of contact for our customers. Cashier, customer service, cash handling, food service, fast food, or prep ...