Job Description
Job Description
The Patient Services Representative will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments.
This position requires a high commitment to service excellence. Facilitates and coordinates all the patient healthcare needs.
Duties and Responsibilities
- Answers calls following company scripts and follows telephone etiquette.
- All calls must be followed up and / or returned before the end of each workday.
- Greets and directs patients throughout the center.
- Conducts all activities in a polite, courteous, and professional manner and abides by company policies and procedures.
- Promotes and reinforces patient centered medical home concepts with patients and staff.
- Must verify patients' health insurance for eligibility.
- Responsible for checking in / out in a timely manner and verifies that all tests ordered by physician were performed before the patient leaves.
- Responsible for requesting in network referrals as ordered by PCP upon check out.
- Responsible for scanning patient documents such as patient registration form, insurance cards and identification cards in the EHR.
- Schedules patient appointments as needed.
- Sort and distribute faxes.
- Collects patient payments and ensures payments are properly recorded and processed.
- Prepares patient co-pays for Billing Dept. Balance receipts and send for deposit.
- Always maintain work area clean and organized work area.
- Complies with HIPAA regulations.
- Responsible for verifying and updating patient demographic information on all encounters
- Responsible for preparing the transportation list for the next workday
- Responsible for confirming appointments for the following workday.
- Responsible for calling all patients that did not show-up to their appointment to reschedule their appointment.
- Responsible for assisting with HEDIS process and procedures.
- Performs other duties as assigned.
Qualifications
Education / Experience :
- High School Diploma or equivalent
- Bi-lingual English / Spanish preferred; must be able to read, write and speak English
- Basic computer knowledge : MS Word and MS Excel, internet, document with Electronic Health Records and / or authorization system with minimal typing / spelling errors, send e-faxes and email.
- Excellent and strong people skill; independent decision making and customer service oriented.
- Receptionist / clerical experience required; healthcare environment preferred
Skills :
- Basic computer skills to be able to recognize and understand our appointment system
- Excellent communication, Customer Service, and telephone skills
- Cheerful, pleasant, knowledgeable, and professional demeanor, must always display a smile
- Strong organizational skills and ability to multitask effectively
- Detail oriented and able to work efficiently in a stressful environment
- Strong sense of teamwork and able to manage high volume of interpersonal relationships with tact and diplomacy
- Must be able to work independently and relate well with all levels of individuals within the organization
- Able to always respect and maintain patient confidentiality
- Must be able to follow policies, procedures, work flexible schedules and locations
- Must be able to work with the Practice Management and / or Electronic Health Record System
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