Job Description
WORK EXPERIENCE : At least five years of management experience in a complex, large format store
EDUCATION : Bachelor’s degree in relevant field of study or equivalent years of related work experience required
ATTENDANCE : Regular attendance required.
SKILLS & ABILITIES :
- Leadership skills to inspire, lead and manage a large retail organization
- Customer service skills to train store associates
- Entrepreneurial skills to diagnose and capture sales opportunities
- Operational and execution skills to manage store supply chain, maintenance and other activities
- Employee relations expertise to drive associate recruitment and retention
- Ability to interpret and communicate policies and initiatives to store associates to drive execution
- Financial planning and budgeting experience to achieve financial objectives
- Ability work flexible hours such as evenings, weekends, and holidays as necessary
- Ability to travel periodically to assist in other stores as needed
SOME DUTIES :
- Primary Objective : Provide leadership to a store in order to achieve customer service, associate engagement and profitability goals.
- Oversees an assigned store to inspire and lead associates while driving sales
- Drives customer service through leading by example and providing hands on customer service training
- Serves as the primary communication channel to store associates on policies, procedures and sales opportunities
- Conveys Academy’s entrepreneurial and sales oriented culture to capture and preserve market share
- Maximizes employee retention through utilization of best practices in hiring and mentoring
- Manages store operations including supply chain, merchandising, maintenance, inventory control, loss prevention, treasury and risk management
- Drives in-store training processes to provide excellent customer service, associate product knowledge, process understanding and risk management
- Provides strategic regional merchandise insights to Academy’s merchant organization from personal insights and customer feedback
- Drives store profitability by driving sales and managing expenses including payroll, maintenance, shrink and other controllable expenses
- Provides strategic insights on regional attributes related to competition, economic trends, marketing opportunities and other variables
- Participates in Academy’s budgeting process by assisting in the development of sales objectives
- Oversees the performance management and career-pathing process for assigned store to ensure career development goals are met
- Fosters Academy’s community involvement to drive sales and customer awareness
- Champions Omnichannel initiatives to drive in-store customer service and online sales
- Partners with marketing team to drive customer traffic through grass roots and localized marketing
- Develops, coordinates and delivers performance evaluations and career-pathing objectives for store associates
- Stays abreast of retail trends
- Required to learn company policies and procedures
- Required to learn company safety rules
Duties may change and associates may be required to perform other duties as assigned.
Full time
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