Communications Operator (ULH)

Overview

Job Title : Communications Operator

Location : UofL Hospital - Guest Services

Shift Options : Full Time, ThirdShift

UofL Health UofL Hospital

UofL Hospital, a 404-bed academic teaching and research hospital, is at the heart of the Louisville Metro area in downtown Louisville.

UofL Hospital offers a second-to-none cancer center, world-renowned trauma team and a uniquely streamlined, nationally accredited stroke center the latest innovations in a history of world-class care.

UofL Hospital is the only adult Level I Trauma Center in the region, which includes the only dedicated burn center in Kentucky.

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

Benefits & Perks

• Competitive Pay & Benefits Options
• Paid Vacation, Sick days, and Holidays
• Free tuition to UofL for Part- and Full-time employees for Child / Spouse / Domestic Partner
• 401K with Employer Match

Responsibilities

• Must demonstrate working knowledge of the PBX system and equipment. Understanding of all Switchview-Attendant Pro functions;
• Computer efficient; Experience in Microsoft Word and Excel; Types 25 wpm; Understands functions of GroupWise email system, SMS for patient information and Simplex computer system for fire alarms;
• Operates computerized equipment; Answers and routes calls in a polite, but efficient manner; Represents the University of Louisville Hospital to its external and internal customers in a positive and professional manner;
• Excellent organizational, written, verbal and customer service skills; Must place patient care in the highest regard and be courteous at all times;
• Must be detail oriented and accurate; Responsible with confidential information; Understanding of Medical Terminology; Ability to use good judgement in solving departmental issues;
• Ability to operate TDD hearing impaired phone and Cyraphone for language translation; Responds to emergency alarms; Must be alert and able to distinguish all alarms, rings and sounds for all equipment in area;
• Must have adequate hearing, vocal enuciation, articulation skills and hand / eye coordination; Ability to function with critical tasks requiring a great deal of concentration and high levels of stress;

Beeps physicians and other medical staff; Conducts overhead pages for reasons critical to patient care; Maintains and updates on-call schedules on a daily basis.

Demonstrates commitment to the hospitals philosophy, goals and objectives.

Qualifications

Certifications

None

Education

High School diploma or GED required

Experience

Six months switchboard / customer service experience. Must have computer experience & type 25wpm. Bilingual a plus.

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