Auto Collections Specialist - Remote
Job Description
Job Description
About defi SOLUTIONS :
defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations.
The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs.
defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.
What is in it for You?
- Paid Training
- Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work / life balance
- Tuition Reimbursement
- Day One - Comprehensive Benefits Package
- We encourage your individual growth and look to promote within!
Workplace Values : The Account Resolution Specialist will be expected to operate in line with our workplace values which are :
- Get it done
- Win as a team
- Better everyday
- Do it with passion
- About the Role : Account Resolution Specialist will support our Universal Support Team while working in a high-volume contact center environment;
you will be responsible for performing various customer service and soft collections tasks for defi’s auto clients. You will be vital in helping the company achieve desired financial outcomes as defined by client objectives.
Our clients included some of the largest financial institutions and automotive finance companies in the United States!
The class date is slated to start on 8 / 5 / 2024
Duties and Responsibilities :
- General customer service for various accounts (i.e., account resolution, payment processing, due date changes, payoff processing, letter generation, website assistance)
- Process ACH requests
- Provide payoff quotes for consumers and dealers
- Add / remove signers / beneficiaries
- Perform soft collections activity (10 days past due)
- Establish repayment schedules based on customers' financial situations, including negotiating potential lump sum settlement agreements.
- Utilize skip tracing tools to locate customers and update account information when needed
- All other duties as assigned
Required Qualifications :
- High school diploma or GED
- A minimum of one (1) years' experience in a high-volume, contact center environment
- If working remotely, MUST have a reliable internet connection (stipend not included)
- Effectively communicates with management and fellow associates
- Ability to demonstrate, comprehend and apply our workplace values
Travel required :
No travel is required for this position
Affirmative Action / EEO Statement : defi SOLUTIONS is an Equal Opportunity Employer , and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.
Auto Collections Specialist - Remote
A company is looking for an Auto Collections Specialist. Key Responsibilities:General customer service for various accounts, payment processing, and letter generationPerform soft collections activity and establish repayment schedules based on customers' financial situationsUtilize skip tracing tools...
Remote Collections Specialist
Equal Opportunity Employer Keyword Search: customer service, healthcare, now hiring, customer support, credit, collections, accounts receivable, A/R, AR, billing, bill collector, billing clerk, remote collections clerk, patient account, medical, revenue cycle, patient financial, sales, medical billi...
Customer Service Representative- Richmond
As a Customer Service Representative,. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. As the eyes and ears for our team fie...
Workers Compensation Lost Time Claims Specialist
CorVel is hiring a Lost Time (Indemnity) Claims Specialist. Claims Examiner’s conduct the handling of claims in the utmost of good faith in compliance with the rules, regulations and statutes. Negotiates settlement of claims up to designated authority level and makes claims payments. Actively execut...
Collections Representative
A company is looking for a Collections Representative. ...
Medical Billing Specialist
The billingspecialist's responsibilities include identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues. We are looking to hire a highly efficient billing specialist to oversee tasks assigned to the rev...
Medical Receptionist
The Medical receptionist position represents our brand. As a Medical Receptionist, you should combine a pleasant personality with a dynamic professional attitude to control the patient experience. Appointment Scheduling and Receptionist Duties. ...
Warehouse Associate/Back-Up Delivery Driver- Richmond, VA
Checks incoming delivery contents against packing list to verify accurate and full delivery. A valid driver license is required. Ensures shipments are inspected and damages or shortages are noted on trucking company delivery document. Prepares, packs, and scans (as appropriate), and stages products ...
Administrative Assistant - Immediate Need
Vaco Richmond is hiring for a local client that is in search of an Administrative Assistant to join their team and support their daily operations. The ideal candidate will be responsible for providing comprehensive administrative support, including managing correspondence, organizing and scheduling ...
Automotive Claims Adjuster
The Claims team is currently seeking an experienced Auto Adjuster to join in their Worcester MA - Richmond, VA - Itasca, IL or Howell, MI office location. Responsible for the investigation, negotiation, and resolution of claims in accordance with policy provisions, business expectations, and jurisdi...