CSR / Field Marketer
A&L Plumbing, Heating, and Cooling Inc. means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos.
With a trusted presence in the Greater Boston and Metro West areas since 1975, we're recognized for our integrity and excellence in service.
We are currently looking for a CSR and Field Marketer to join our growing team. This position gives you the opportunity to gain valuable office experience providing customer service over the phone.
Not to mention interacting with our community to gain brand recognition and increase our customer base. Apply today to learn more and see if this could be the right fit for you!
Summary / Objective : You are the first point of contact, answering inbound calls and assisting customers. You will be the face of our company in the community, promoting our products / services and building lasting relationships with customers.
You'll work closely with our Executive team to create field marketing campaigns, manage events, and gather valuable feedback to enhance our offerings.
Pay : $24.00-28.00 / hour depending on experience
Hours : Monday - Friday 8 : 00am - 5 : 00pm. Some weekend availability required
Duties :
- Answer inbound calls assisting customers
- Make outbound call to schedule maintenance appointments
- Conduct outreach to potential customers through events, trade shows, and community engagement initiatives
- Manage email, text and direct mail campaigns
- Collaborate with the marketing team to develop and implement field marketing strategies
- Represent the company at local events, delivering presentations and engaging with attendees
- Cohesively interact with website management, SEO and Digital marketing teams
- Build and maintain strong relationships with community organizations
- Monitor and report on the effectiveness of campaigns and initiatives
- Support promotional activities and product demonstrations
- Plan community outreach activities and maintain these relationships with key businesses and organizations
- Collaborate closely with the sales team to support inside sales initiatives, driving lead generation and nurturing client relationships to achieve sales targets
- Event coordination and planning
Qualifications :
- Must pass drug and background screens
- Valid drivers license and insurable driving record
- 3+ years experience customer service experience
- Effectively able to handle a large volume of inbound and outbound calls
- Strong Communication and People Skills
- Expert ability at converting incoming customer calls into booked service appointments
- Experience in offering membership-based services
- Expert ability to respond to customer requests and resolving issues while promoting the brand
- Proficiency in Microsoft Office & Web-Based Software Navigation
- Focused attention to detail
customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
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