Client Service Lead

Position : Client Service Lead

We are looking for a CSR Lead to set the stage for our client experience as they enter the hospital by ensuring that clients are greeted courteously and efficiently by our CSR staff.

The individual best suited for this position is dedicated to pursing a high level of client satisfaction aimed towards instilling confidence and assurance in our clients that their pet will be treated with the highest level of care and comfort while in our care.

Essential Functions :

• Work on the floor alongside the CSR team as a CSR.
• Supervise receptionists, including evaluating performance quarterly, reviewing time and attendance monthly, holding team members accountable, enforcing company policies and communicating new practices and policies regarding reception duties.
• Act as primary trainer for all CSRs; working with the Operations Manager to develop the training program.
• Coordinate and administer monthly CSR department meetings with Operations Manager.
• Oversee cleaning, stocking, and inventory for CSR department.
• Receive client complaints and concerns regarding reception, escalating issues to Operations Manager, as needed.
• Maintains specialist (non-emergency doctors) scheduling information to allow for proper appointment scheduling.
• Maintain department handbook of policies and procedures.
• Responsible for ensuring accuracy of all appointments scheduled in Cornerstone and holding team accountable for confirming all appointments.
• Ensures daily transactions balance correctly and elevates issues to Operations Manager as needed.
• Ensures AllyDVM is managed appropriately and used to drive revenue and appointments accurately within the hospital.
• Process refunds, returns, and credits, as needed.
• Other duties as assigned by Operations Manager.

Qualifications :

• High School diploma or equivalent.
• Veterinary environment, terminology, and protocols
• Working in a team environment
• Customer Service
• Handling multiple tasks and priorities
• Multi-line telephone systems
• Organization skills
• Attention to detail
• Verbal and written communication skills
• Supervisory and staff scheduling skills
• Basic math skills
• Properly handling and accounting for cash and client payments
• Good interpersonal skills

The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification.

The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Job Type : Full-time

Pay : $ - $ per hour

Schedule :

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Experience :

• Veterinary : 2 years (Preferred)
• Supervising : 1 year (Preferred)

Work Location : In person

Pay Range$26$30 USD

PetVet Care Centers, Inc. is one of the nations leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians.

Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin / ancestry, physical / mental disabilities, military status or any other basis prohibited by law. EOE, M / F / D / V

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