Company Description
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients.
Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops.
May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
- Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
- Report all activity in an accurate and timely manner
- Understand all Safety policies and guidelines and work within the guidelines of policies daily
- Additional requirements may exist if offer of employment is extended
- Other duties may be assigned to meet business needs
Qualifications
Education and Experience :
- Typically requires technical school certification or equivalent and 0-2 years of relevant experience
- Previous customer service experience is a plus
Certifications and / or Qualifications :
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver’s License and reliable transportation with valid registration and adequate insurance
Skills :
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Dynamic PC Support
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. May support Desk Side applications and infrastructure. Provide customer support for designated equipment. ...
Desktop Support Specialist
Demonstrated experience providing customer support for users with workstations with both Mac OS and Windows OS, providing support for mobile device configuration and experience deploying computer operating system in an enterprise environment and printing support. We are seeking an experienced Deskto...
Desktop Support Technician
Mon-Fri 8AM-5PM, plus occasional on-call work.Assist with IT infrastructure improvements .Interact as needed with the IT service provider and stakeholders.Provides timely technical assistance to staff concerning the use of computer hardware and software, including office applications, operating syst...
Drill Crew Foreman (Travel)
Are you ready to embark on an exciting career with ADB Companies, a leading nationwide provider of technology infrastructure solutions? We are currently seeking a Foreman to join our wireline team and lead the installation of fiber optic cable for various telecommunication projects.This is an excell...
Holiday Delivery Driver
Casual Package Deliver Driver .Who exactly are casual UPS Package Delivery Drivers? .They’re the ones who drive our familiar brown trucks, bringing packages great and small to our customers.They’re a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wh...
Team Member
Working at Pizza Hut is about making hungry people happy.It's about being independent and having fun, making new friends and earning extra cash.As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen.Working with us...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:.This role doesn't require any specific accounting background.We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.Strong comm...
Driver - Flexible Hours Quick Earnings
No professionaldriving experience or CDL license is required.Enjoy the freedom towork on your own schedule and start earning extra cash quickly.This opportunity is perfect for those seeking a.Choose whenand how much you work be it parttime fulltime seasonal ortemporary.Start earning fast and cash ou...
Remote Work – No Experience – Product Tester
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25/hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You do...
UPS - Seasonal Package Delivery Driver
SHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? They’re the ones who drive our familiar brown trucks, bringing packages great and small to our customers.They’re a friendly, physically active crew who enjoy fast-paced work, being ou...