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Director of Account Management

Hub Group
Atlanta, GA, United States
Full-time

ESSENTIAL JOB FUNCTIONS :

  • Oversee Intermodal Account Managers and Specialists
  • Meet or exceed monthly metric goals as set by AVP and VP
  • Maintain customer relationships and participate in high level customer meetings
  • Oversee assigned account P&L reporting
  • Interact with customer and Sales to identify growth opportunities
  • Lead discussions for assigned accounts during the Elite and Service Sensitive meetings
  • Drive service enhancement by working with operational management and our rail partners
  • Collaborate with Customer Solutions to ensure accurate and complete on-boarding of new clients and lanes
  • Ensure Account Management team is communicating to our customers proactively, professionally and strategically
  • Other special projects and duties as assigned

MINIMUM QUALIFICATIONS :

  • Bachelor’s degree is preferred but not required
  • Five or more years of operations and management experience, preferably in the intermodal sector, is preferred but not required
  • Excellent oral communication, written communication and organizational skills, attention to detail, as well as proven analytical ability
  • Must possess leadership skills and have the ability to communicate effectively with all levels of personnel, customers and vendors
  • Basic knowledge of accounting procedures preferred but not required
  • Proficiency with MS Office software
  • Ability to manage employees and assist in their progression
  • Occasional travel will be required
  • 30+ days ago
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