Merchant Processing Manager

Overview

The Merchant Processing Manager will oversee and optimize our merchant processing operations. The ideal candidate will have a strong background in payment processing, a deep understanding of industry regulations, and exceptional leadership and communication skills.

The Merchant Processing Manager will be responsible for managing a team, ensuring compliance with industry standards, and implementing strategies to enhance overall efficiency and customer satisfaction.

Responsibilities

• Lead and manage a team of merchant processing professionals.
• Provide guidance, coaching, and support to team members.
• Foster a positive and collaborative work environment.
• Oversee the day-to-day operations of the merchant processing department.
• Monitor transaction processes to ensure accuracy and efficiency.
• Implement and improve operational policies and procedures.
• Stay abreast of industry regulations and ensure the company's compliance.
• Collaborate with compliance officers to develop and implement necessary procedures.
• Cultivate and maintain strong relationships with merchant partners and vendors.
• Collaborate with sales and business development teams to onboard new merchants.
• Analyze processing data to identify trends and areas for improvement.
• Implement strategies to enhance processing efficiency and reduce errors.
• Stay updated on the latest payment processing technologies and trends.
• Collaborate with IT teams to integrate new technologies and improve existing systems.
• Work closely with customer support teams to address merchant inquiries and issues promptly.
• Ensure a high level of customer satisfaction in merchant processing services.
• Other duties as assigned by management.

Qualifications

• Bachelor's degree in business, Finance, or a related field.
• Proven experience in merchant processing or a similar role.
• Strong understanding of payment processing regulations and compliance.
• Excellent leadership and team management skills.
• Analytical mindset with the ability to interpret data and implement improvements.
• Effective communication and interpersonal skills.
• Familiarity with industry software and payment processing platforms.
• Expert level experience in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA.

Our culture thrives on finding new and better ways to accelerate what's next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource - our PEOPLE! We invite you to explore our opportunities and grow your career with us.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include : 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.

All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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