Product Coordinator
As part of the Product team, you will work with Product Managers on various projects and / or live products to assist with project related tasks and / or deliverables, 2nd Level Application Support, application training and product administration.
KEY RESPONSIBILITIES :
Assisting Product Managers in completing deliverables : prioritizing requests, reviewing
User stories and / or business requirement documentation created by Business Analyst, aid in the development of product roadmaps and creating various documentation in support of a product including training material.
- Creating / updating documentation for end-users as well as IT Support and development teams to understand the product and the business facing issues the application is addressing.
- Gathering analytics & metrics regarding app performance and usage to improve user experience and adoption.
- Support user-testing activities and provide feedback to Product Managers.
- Assist Product Manager in providing 2nd Level Application Support - triage issues and working with various teams and / or vendors to resolve issues.
- Developing and maintaining working relationships with lines of business and ensuring communication is customer focused and professional.
REQUIREMENTS :
- Technical aptitude and the ability to learn company systems, with high proficiency in Microsoft Office applications.
- Ability to obtain working knowledge of an application's capabilities to the extent that most user questions can be answered without consulting a Developer, Product Manager etc.
- Interest in the principles of Product Management and becoming a Product Manager.
- The ability to effectively collaborate with various teams by establishing strong business relationships with cross-functional partners (i.
e. support teams, project management, business relationship managers, business stakeholders, to name a few).
- Ability to synthesize various data, learnings, and research to articulate the most important and actionable insights.
- Ability to communicate key features and benefits of an application consistently across the organization.
- Excellent soft skills (active listening and the ability to empathize with the user base).
- The ability to adapt quickly.
- Investigation & diagnostic skills.
- Acceptance of ownership for assigned tasks.
- 2-3 years of customer service experience preferably supporting various products and / or projects that have released a new application to the business.
- Computer Information Systems, Computer Science or Business degree is a strong plus.
- Knowledge of Project Management tools like Workfront, Jira, and DevOps is a strong plus.
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