Customer Service Representative

Echelon Supply and Service
Charlotte, NC, United States
Full-time

Company : Echelon Supply & Service

Position : Customer Service Representative

Overview : Since 1977, Echelon Supply & Service has been a leading supplier of hoses and hose assemblies for commercial and military applications throughout the world.

Due to current, as well as projected future growth, Echelon is currently seeking a competitive, team oriented and experienced Customer Service Representative (CSR) to join our business-to-business team.

Responsibilities :

  • Assist the outside sales team in helping achieve monthly, quarterly, and annual sales & financial goals established by the Regional Sales Manager
  • Help to service an existing customer base with questions and concerns while continuing to expand current sales orders and requests
  • Drive sales of current products by creating and implementing marketing / business strategies while utilizing current market trends with both inside and outside sales teams
  • Make scheduled sales calls to determine active, inactive and prospective accounts during down time
  • Developing and maintaining positive relationships with all established accounts
  • Use of CRM system and marketing platforms to track calls and activities performed

Qualifications :

  • 3+ years of customer service experience required, and the ability to meet & exceed target goals
  • BA in Business, or another related field preferred, but not required
  • Experience working in the industrial or manufacturing industry preferred
  • Proficiency with Microsoft Office products
  • Highly organized, with the ability to work independently
  • Ability to thrive in a fast-paced environment
  • Ability to multi-task, and prioritize multiple projects simultaneously
  • 10 days ago
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