GA - DBHDD - Technical Support Specialist

Will oversee IT systems andassets, assist with upgrades and fixes, and provide training and support asneeded.

xtensive knowledge ofcomputer hardware and software, network maintenance, and industry trends tokeep us on the cutting edge.

MUST BE LOCAL TO ATLANTA

ONSITE REQUIRED

Objectives of this role

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshoot any performance issues
• Train employees in using software and hardware, and provide technical support when needed

Required skills andqualifications

Knowledgeof troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

Abilityto troubleshoot computer peripheral devices : printers, scanners, MDF, monitors,keyboard, mice etc.

Experiencedin troubleshoot issues on end user computing devices, including desktops,laptops, and Surface Pros.

Historyof working in an Active Directory domain environment

Proficientat software installs and troubleshooting

Somenetworking knowledge, along with the ability to troubleshoot network issuesfrom the command line.

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

Required

Years

Ability to troubleshoot computer peripheral devices : printers, scanners, MDF, monitors, keyboard, mice etc.

Required

Years

Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.

Required

Years

Active Directory

Required

Years

Questions

Question

Question1

Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence.

The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?

Question2

Please list candidate's email address that will be used when submitting E-RTR.

Question3

Candidate must be paid the rate of BR if selected for engagement therefore the SRP rate cannot exceed BR. Do you accept this requirement?

Question4

The maximum mark-up for this engagement s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested.

Do you agree to propose a mark-up at or below 35%?

Question5

This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?

The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client s selection date.

Do you accept this requirement?

Question6

Onsite Required : Due to the essential nature of the work to be performed, this position REQUIRES the selected candidate to work ONSITE for the duration of the assignment.

Candidates will not be permitted to work remotely. Do you accept this requirement?