Service Coordinator

Job Description

Job Description

Description :

$$MONEY$$ - BENEFITS - GROWTH - FAMILY CULTURE

Now that we have your attention, why work for Integrity? Our people fuel the engine. We're relentlessly passionate about their success.

To grow and build a company you are proud to call HOME!

Integrity Fleet Services is a new and upcoming company built on a strong belief of help others, do what’s right and as the name implies integrity.

Through these key values we have developed strong long-lasting relationships in the fleet service industry, not only with our customers but with each and every team member.

Integrity Fleet Services is growing fast and looking for a dependable and experienced Service Coordinator, a true leader, looking to grow with us and help us take the company to the next level!

Role and Responsibilities of Service Coordinator Includes :

The service coordinator will be an advocate for the assigned shop and field service team on site and maintain all administrative needs.

Service coordinator will monitor and improve field service activities by providing support and assistance to team foreman as well as service personnel who perform on-site routine services.

Ensures field service is effective and customers’ requirements are met. The service coordinator will report directly to the Service Manager.

Key accountabilities for this position include customer service / satisfaction, productivity, teamwork, safety and commitment to excellence.

• Ensure assigned team operations are carried out in an appropriate, cost-effective way
• Create estimates and ensures all estimates are completed within budget / deadline to meet customers' needs. No longer than 24 hours.
• Sales building and customer loyalty building
• Provide excellent customer service
• Interacting with vendors and customers, fulfilling all service activities needed to meet or exceed operating plan goals.
• Keep customers informed and updated
• Helps ensure all field service units are fully stocked with common parts, supplies and kept clean as well as up to date on maintenance.
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• Identifying opportunities to expand or shift courses in order to take advantage of changes in the market
• Help the service department's processes remain legally compliant
• Prioritize and organize jobs
• Assign jobs to techs
• Invoice and collect on COD customers
• On call dispatch rotation
• Assist billing with any work order issues. All discrepancies must be resolved with in no later than 48hrs.
• Receive POs, reference numbers or any other information needed to collect payment on invoices
• Assist with parts inventory control
• Write up units with key tags that come into shop
• Daily Lot / Yard Inspection
• Find ways to increase the quality of customer service
• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
• Keep customers informed and updated
• Assist billing with any service order issues. All discrepancies must be resolved within no later than 48hrs.
• Develop team atmosphere with employees
• Insuring employees comply with company policies and procedures.
• Maintaining a safe working environment.
• Achieving target sales objectives and promoting sales growth
• Resolve difficult customer issues expeditiously
• Submitting all required paperwork on a timely basis and meeting management deadlines.
• Responding to internal inquiries in a timely manner
• Be willing to wear whatever hat is needed for the good of team members and for the good of the company.

We're not jerks... we have LOTS of PERKS!

From the necessary (various health and wellness benefit options) to the nice-to-haves (we're talking EPIC snack bar friends), no matter what you are looking for, we have something just for you!

• Health insurance
• Retirement plan
• Dental insurance
• Vision insurance
• Paid Holidays
• Paid Vacation
• annnd MUCH MUCH More!!!

Our people :

We have outdoor people, indoor people, mountain bikers, road bikers, runners, walkers (not the zombie kind), video game heroes, movie buffs, musicians, dancers, and every other variety of people.

We have family people, single people, happy people. You will find a friend here and like we said, bring your friends too.

Our advice :

Don't ignore this opportunity. Of course, you may be happy now. But shouldn't you always be happier? Come in- Check us out.

Worst case scenario, you will find out all the things we said are true (which you will). If you are a perfect fit, and join our team, FANTASTIC! If not, you made some new friends.

Don't be afraid of change!

One more thing :

Share this! Don't be scared of friends or co-workers stealing this awesome job. If you are amazing and awesome, we will find a place for you too! Like we said, we are growing our team and have multiple positions open!

Requirements :

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Big picture" thinking, which is key to addressing top-level concerns and finding the best path forward from all of the available data

• 2+ years field service industry experience
• Strong personal and professional judgment, which are invaluable skills for a role that makes decisions as well as in finding the best solution to organizational dilemmas
• Strong organizational skills and record keeping
• Excellent ability to work well with others as a team member
• MUST be self-manageable
• Excellent execution skills
• Strong attention to detail- Must be detail oriented and have solid communication skills.
• Have the ability to multitask and support the fast-paced demands of our business.
• Adaptability, enabling the Operations Manager to respond quickly to a shifting reality and adjust initiatives and priorities accordingly
• Must be able to analyze and resolve invoice discrepancies
• Hands on management position
• Ability to learn fast
• Excellent customer service skills
• Excellent vendor relations skills
• Able to communicate clearly and professionally at all times
• Ability to operate under high stress
• Must be able to work in fast paced working environment
• Heavy interaction with multiple departments required (Parts, Accounting, and Sales.)
• Excellent communication skills both written and oral.
• Must be committed to 100% customer satisfaction.
• Must have enthusiasm for training and motivating department associates and be involved in their career development.
• Strong work ethic and drive to achieve goals
• Must be able to manage customer expectations, lead employees and be flexible with both while meeting objectives.

Mental Demands

Ability to work with frequent interruptions; ability to maintain emotional control under stress.

Preferred Skills

Working knowledge of FullBay, QuickBooks, outlook and excel

Additional Notes

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.