Medical ServiceNow Application Analyst

Bluebird Staffing
FL, United States
Permanent

Bluebird has a direct hire position for Medical ServiceNow Application Analyst a position in Florida

Remote position MUST live or relocate to anywhere in Florida

Paid relocation assistance available

Medical ServiceNow Application Analyst

Job Description for the Medical ServiceNow Application Analyst :

  • Incident resolution
  • Customer support for all live ServiceNow modules
  • Request evaluation and completion
  • Participation in ServiceNow system upgrades and / or patches
  • Propose and lead small, mid, or large-sized optimization efforts
  • Support and assist in development of ITSM Team, specifically with regard to mentoring more junior colleagues
  • All ServiceNow JavaScript work including technical integration and customizations
  • Lead ServiceNow module implementations in collaboration with ServiceNow and any partnered vendor(s)
  • Managing HI portal tickets with ServiceNow
  • Building & Fostering inter and intra-departmental relationships

Ongoing Projects for the Medical ServiceNow Application Analyst

  • Certificate Inventory and Management
  • Forecasting for Projects (Discovery)
  • Upland RightAnswers migration to ServiceNow KB
  • ServiceNow Washington Upgrade

Upcoming Projects for the Medical ServiceNow Application Analyst :

  • Agent Chat, Agent Workspace, and Virtual Agent
  • Release Management

Requirements for the Medical ServiceNow Application Analyst :

  • Certified ServiceNow Administrator
  • Bachelor's but will accept 10+ years of experience in lieu of degree
  • 10+ years of experience as a ServiceNow Administrator
  • In particular, significant experience with at least 4 of the following areas is required :
  • ITSM - Asset Management
  • ITSM CHG / INC eBonding w / External Vendor
  • ITSM CMDB / CSDM
  • ITSM Mobile Agent
  • ITBM Agile Management
  • ITBM Demand Management
  • ITOM Certificate Inventory & Management
  • 13 days ago
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