Call Center Representative

Job Description

Job Description

Job Summary / Company : Sparks Group has partnered with a well known Credit Union in the Dublin, Ohio area that is seeking a Call Center Representative for a direct hire opportunity.

Do you have 1-3 years of experience in a call center setting and do you love providing exceptional customer service? This is an excellent opportunity to get your foot in the door with an amazing company that offers amazing benefits. Please apply today!

Responsibilities :

Build rapport with members through phone calls and electronic messages, processing requests, answering questions, and resolving issues accurately.

This includes inquiries about account information, transfers, payments, withdrawals, rewards programs, check orders, online banking, stop payments, wire transfers, and penalties.

• Analyze situations, use good judgment, and troubleshoot to help members find solutions.
• Look for opportunities to recommend products and services that can benefit members financially.
• Develop and maintain a deep understanding of all credit union products and services, both technical details and general information.
• Manage your time effectively to ensure you're providing excellent service and keeping members satisfied.
• Protect sensitive information by verifying caller data through multiple sources (when necessary).
• Help members access online banking by troubleshooting device and browser problems.
• Research and assist with VISA, debit, and STAR card issues, including maintenance, disputes, and tokenization.
• Take loan applications and submit them to the lending department.
• Research ACH issues and track down originators.
• Assist managers with tasks related to opening and closing the contact center.
• Follow up with members on issues as needed to ensure their satisfaction.

Qualifications / Background Profile :

• 1-3 years of experience in call center environment
• Exceptional customer service skills, ensuring positive member interactions.
• Excellent verbal, written, and interpersonal communication to effectively connect with members and collaborate within a team environment.
• Ability to manage multiple tasks, prioritize effectively, and maintain high attention to detail.
• Strong analytical and problem-solving skills to identify and resolve member concerns.
• Proficiency in Microsoft Office Suite (especially Excel)
• Advanced understanding of computer operating systems and browsers to assist with troubleshooting.
• Strong foundation in basic mathematical functions.
• Maintain a professional demeanor and uphold confidentiality of member information.
• Understanding of solution-driven sales processes to best serve member needs

This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play .

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.