FRONT DESK RECEPTIONIST MONROE

Title Front Desk Receptionist

Description COVID vaccine will be required unless medical / religious exemption. Seeking a Medical Assistant for our Pediatric office in Monroe, NY.

Organizational Duties and Responsibilities

Performs duties to support the goals and objectives of Boston Children's Health Physicians in its efforts to provide quality service and patient satisfaction

Demonstrate continuing education by completing all required annual trainings, as stated in the Training Curriculum, including but not limited to care coordination, population health management and self-management support techniques.

Complete annual corporate compliance training

Understand and effectively communicate HIPAA compliance, corporate compliance and client confidentiality

Ensure and / or remain in compliance with local, state and federal regulation

Essential Tasks, Duties and Responsibilities

Phone Responsibilities

Make appointments in a timely fashion, keeping patient preference to clinician and patient preference to time of day in mind when making the appointment

Take messages about medical questions to send to the nurse

Connecting patient to the nurse when there is an urgent need or when the patient is returning a call

Connect patients to a member of the billing department when requested

Check in responsibilities

Greet patients when they approach the front desk and ask for their name and appointment time

Verify address, insurance, email address and phone number in both Medent and MBA and correct if either need to be updated

Scan insurance card if a copy is not in MBA, Medent, or both

Have patient sign financial policy or HIPAA statement if not signed

Give patients the update history questionnaire for well visits or paper copies of developmental questionnaires

Direct patients to billing if there is a balance on the account

Distribute patient portal documents and CHADIS documents if applicable

Distribute newborn foldermake new copies of the newborn folder as needed

Distribute adolescent information sheets for adolescent well visits

Distribute Medical Home Information Letter and PCP selection letter to parents of all new patients

Mark patient arrived

Check out responsibilities

Mark patient checked out

Look in superbill to see if patient will be due for follow upmake follow up appointment when necessary

Collect copayments and balances in the form of check, cash, or credit card

Distribute stickers as requested

General front desk responsibilities

Maintain a smiling face and a positive attitude when interacting with patients

Be aware at what is going on at all of the front desk positions, offer to help if needed

Be aware of what is happening with CHADIS to assist a patient or provider if needed.

Maintain HIPAA confidentiality and sensitivity when talking to or about patients

Help with calling for appointments reminders and rescheduling

Provide care in a patient-centered manner

Attend medical home meetings

Participate in pre-visit planning

Demonstrate excellence in both internal and external customer service

Other duties as assigned

Position Requirements Minimum Experience and Licensure Requirements

• High school degree or equivalent required
• Pediatric experience preferred

Location Pediatric Arts Monroe