Overview
We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests.
While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.
If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role : Help guests discover their Wanderlust experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and WOW guests through recovery when things aren’t quite right Promote and sell special hotel programs.
Interact with hotel / resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies.
Maintain house bank. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.
Front Desk Agent, Pier House Resort & Spa, Key West
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. ...
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The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. ...
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Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; m...
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Front Desk Agent - Pier House Resort & Spa.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. ...
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