Head of Service Administration
Apply locations : Farmington, CT
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Time Type : Full time
Posted on : Posted 5 Days Ago
Job Requisition ID : R00030598
How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind.
As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry.
Our passion and creative drive ensure that we are an innovative force across the globe at over 80 TRUMPF locations.
The Head of Service Administration will manage a small team of service administrators to provide excellent support for service managers according to mission cost and customer billing, along with service-related processes in SIS and SAP.
Principal Duties & Responsibilities
- Manage and motivate a small team of in-house customer service administrators.
- Responsible for all customer billing activities from inquiry to SAP processing.
- Administer service policies and ensure compliance; oversee and manage expense reports completed through Certify.
- Work closely with service management to improve the department expense report process.
- Facilitate new hire onboarding and support service management (ordering needed equipment, requesting access rights, setting up workstation, completing employee checklist).
- Oversee and develop Service KPIs for service management to use in measuring key factors.
- Drive SYNCHRO projects to improve administrative processes within the department.
- Coordinate international travel, tool purchasing, and vehicle leases for all FSEs.
- Work with the team to maintain service-relevant master data in SIS and SAP.
Experience
Minimum of two years administrative work experience required. Excellent interpersonal communications, problem-solving, and conflict resolution skills.
Computer skills including Word, Outlook, Excel, PowerPoint, SAP, and SIS.
Education
Associate degree in Business Management preferred or two years of experience in an administrative environment is required.
TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.
255.6000 or at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of application.
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