SALES COORDINATOR / D365 ADMINISTRATOR

Sales Coordinator / D365 Administrator

Job Category : Sales Requisition Number : SALES003674 Showing 1 location Job Details

Description

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services.

We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought.

Continual investment in our over 1400 employees is also a core principal realized through ongoing professional development and providing opportunities to grow, develop and lead.

Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.

Remote work location will be supported.

Description :

The ClickSafety Sales Coordinator / D365 Administrator is responsible for supporting the sales teams day-to-day sales activities in applicable markets including but not limited to AEC, industrial and manufacturing segments.

Support duties include but are not limited to adding administrators, locking, and unlocking accounts, adjusting unit / credit balances, requesting course integrations, developing client usage reports, setting up demo and trial accounts, merging accounts and transferring accounts between reps in CS Admin.

From a D365 Administrator standpoint, this individual will develop and share best practices, train existing and new D365 users and provide expertise and insight to the development team as we continue to enhance D365.

This position reports to the Sr. Director of Sales Operations and Enablement.

Responsibilities :

• Work closely with sales team around support in expanding customer base for products and services
• Create / add an Administrators and send welcome emails
• Lock and unlock accounts
• Reconcile and adjust unit / credit balances for integrated accounts
• Process requests for LMS integration course test files or links and send to the customer
• Develop custom client usage report subscriptions in (SSRS) per client parameters
• Set up demo and trial accounts for prospects
• Participate in the territory reassignment and update CS Admin to ensure a seamless transition between reps
• Merge two or more accounts for acquired companies
• Maintain / update changes for Administrators
• De-activate or re-activate accounts in CS Admin
• Perform mass user uploads
• Execute seasonal sales tactical strategies under guidance of sales operations director with input from sales management, including select correspondence or projects in support of territory growth
• Support in organizing and cleansing D365 database as required
• Develop and share best practices for all D365 users
• Provide insights to D365 development team as product is enhanced

Abilities :

• Demonstrated drive and competency to meet goals and metrics outlined for success
• Organized, with excellent attention to detail, and the ability to work in a fast-paced environment
• Demonstrates confidence and maturity in client facing situations
• Effective communicator, both written and verbal, with upbeat disposition

Professionalism :

• Committed to standards of the highest professionalism, ethical behavior and reliability
• Highly organized with ability to multi-task
• Strong time management skills and proactive problem solver
• Exceptional administrative skills, including strong computer abilities
• Passionate, hard worker and well-organized professional with power to prioritize and multitask

Collaboration :

• Ability to work independently, as well as with managers and employees at all levels
• Team player that collaborates with internal and external resources to achieve goals
• Comfortable speaking in small groups and sharing ideas
• Ability to take direction from, and support, multiple account managers effectively

Experience and Qualifications :

• Bachelors Degree preferred
• 1+ years previous ClickSafety sales or sales support experience required
• D365, MSFT Excel, Word, PowerPoint
• Specific knowledge of ClickSafety customer relations and contact databases a plus
• Comfortable in a support role
• Must be able to prioritize and multitask
• Must be effective in handling problems, including anticipating, preventing, identifying and solving
• Ability to respond to requests with sense of urgency and take initiative as needed
• Good liaison with all other department members
• Candidates are required to have a valid drivers license and be able to maintain business expense submissions for reimbursement

Candidates should be aware that Ascend Learning currently maintains a policy requiring all employees to be fully vaccinated.

Newly hired employees must be fully vaccinated by their start date. Ascend Learning is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

Exceptions to the vaccine requirement may apply for employees living or working in Montana.

Ascend Learning, LLC is proud to be an equal opportunity employer (M / F / Vets / Disabled). No agency or search firm submissions will be accepted.

Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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