Experienced Service Advisor

THIS IS AN OPENING FOR AN EXPERIENCED AUTOMOTIVE SERVICE ADVISOR - 3-YEAR DOMESTICE EXPERIENCE PREFERRED!

At Cavalier, we pride ourselves on excellent customer service and strong employee morale.

Our team enjoys training programs, a fantastic culture, and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally.

We’re interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

Benefits

• Medical Plan
• 401(k) Savings Plan
• Training Programs
• Dental Plan
• Basic Life Insurance
• Flexible Schedules
• Vision Plan
• Opportunities for Advancement
• Work-Life Balance

Responsibilities

Provide excellent customer service

Keep customers updated on vehicle repair progress

Manager repair workflows by working with team leader to ensure meeting repair deadline obligations

Oversee service orders and flow of Drive Lane.

Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers

Distribute work between technicians efficiently

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Success Index at or above company standards

Assist in diagnosing vehicle problems; order parts and tools as necessary

Oversee administration of warranty claims as well as training and supervising of service department

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Maintain a good working relationship with factory(s) and foster positive employee relations

Qualifications

3 Years minimum experience as an automotive dealership service advisor - Domestic Experience Preferred

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team-oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.