Operations Technician Senior - Commercial Lines

If you’re passionate about working with people and delivering efficient results, the operations support tech opening may be a good fit for you.

We value a Operations Technician Senior who can embody this passion by providing dedicated support for our commercial lines team.

We want you to be successful at supporting quotes, processing data, and issuing new or renewal business.

This position will report to Stevens Point, WI or Davenport, IA office.

What You’ll Do :

Document and maintain customer information and forms necessary for policies and / or policy changes in various systems. Gather necessary data from various sources, updates applicable systems, reviews output for accuracy and completeness, and ensures appropriate resolution.

Ensure that data and materials meet company standards for compliance, completeness, and quality.

Respond to internal and external requests for action or information. Assess the request for completeness and adds account information as warranted before resolving or routing to the appropriate team.

May complete account cancellations as requested. Adhering to compliance and company standards, releases claims loss information, policy and coverage documentation such as certificates of insurance, and other documents in a timely manner to customers or authorized individuals / entities.

Document all activities in systems.

Respond to email and phone inquiries and requests from internal and external parties, which includes researching and providing workers' compensation or auto liability information as required in each state.

Effectively explains plan details and / or processing requirements. Adhering to compliance and company standards, releases documents in a timely manner to customers, state bureaus, or other authorized individuals / entities.

Provide general administrative support, which may include, but is not limited to, redirecting returned mail and participating in system upgrades, process improvement projects, and / or quality audits.

Additional Responsibilities :

Participate in formal and informal department professional development activities.

May assist in one-on-one or classroom training for new or less experienced associates in the department.

May collaborate with or assist other Sentry functions and business units such as premium audit, premium services, customer service, safety services, and / or Hortica by responding to requests for action or information.

Work with supervisor to establish and maintain procedures.

Perform other job-related duties as assigned from time to time.

What It Takes :

High School Diploma or equivalent work experience.

Experience supporting commercial lines insurance operations preferred.

Working knowledge of PC office applications such as Word or Excel.

Ability to navigate through various business software applications.

Ability to communicate effectively and accurately verbally and in writing.

Ability to interact with others and work in a team environment.

Ability to perform duties with a high level of accuracy.

Organizational skills and ability to meet service standards and deadlines.

Basic critical thinking, creativity, and problem-solving skills

What You’ll Receive :

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office.

Generous Paid-Time Off plan for you to enjoy time out of the office.

401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle.

Extensive Work-Life Resources to lend a helping hand.

Sentry Foundation gift matching program to encourage charitable giving.

Continue your education and career development through Sentry University (SentryU).

About Sentry :

We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since.

Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States.

We’re rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Nic La Rosa

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.