Summary :
- The Store Manager is responsible for all facets of the store’s operation including : Effectively managing the day to day business in such a way that all company objectives are realized and aligned with the company’s core values;
- Ensuring that sales and expense priorities are met so that the store achieves and / or exceeds budgeted financial goals including accounts receivable objectives;
Ensuring that an atmosphere of safety and respect for associates and customers exists in our stores at all times.
KNOWLEDGE, SKILLS, DUTIES AND ABILITIES :
- Responsible for consistently growing the business by exceeding all sales, payroll and profit goals with a specific focus on accounts receivable and credit / collection objectives;
- Monitor and manage authorized inventory to ensure maximum profitability and product availability;
- Provide input into effective pricing strategies within competitive markets;
- Maintaining adequate levels of safety and security throughout the store at all times;
- Maintain the highest standards of customer service, including prompt handling of all customer and associates complaints / concerns;
- 2 Maintain store appearance and merchandising at or above acceptable company standards; Ability to work in a fast-paced and dynamic wholesale / retail environment;
- Ability to make sound, common sense business decisions;
- Ability to communicate effectively with peers, direct reports and corporate management, both verbally and in writing;
- Strong interpersonal and communication skills and the ability to work effectively within a diverse population and workforce;
- Provide input into the selection, hiring, training, developing, and retention processes for quality associates;
- Ability to lead and manage high performing and collaborative store and outside sales associates;
- Ability to direct, coordinate and set the example for associate’s performance;
- Ability to hold associates accountable for successful outcomes / results;
- Ability to ensure effective and efficient use of all available resources in a cost effective manner; Ability to build strong relationships with associates, customers, office and warehouse support staff, peers and supervisors;
- Ability to manage labor hours and payroll costs effectively;
- Ability to think in terms of overall leadership and business objectives;
- Ability to effectively coach and teach associates to reach their full potential;
- Ability to plan, schedule, delegate responsibility for and follow-up on assigned duties, while holding associates accountable for achieving both personal and store results;
- Ability to manage inventory levels for maximum profitability and customer needs, while holding inventory losses to an acceptable level as established by the company;
- Ability to understand all facets of the store operations model including inventory management, stocking levels, warehousing, parts distribution and delivery systems;
- Strong organizational and motivational skills;
- Ability to maintain high standards of customer service and create positive customer experiences that reflect well upon the company;
- Ability to build customer loyalty;
- Utilization of all available tools regarding marketing, training and customer technology programs as a means of increasing sales and market share.
- Familiar in the use of computerized systems and applications to include, electronic parts catalog, inventory control, time calculation, cash, invoicing and credit systems;
- Ability to write an effective work schedule that ensures appropriate store coverage to improve results and provide high levels of customer service;
- Ability to monitor all activity within the store and outside sales / delivery program, thus ensuring safe, effective and productive results while driving key business objectives including the reduction or elimination of at-fault accidents;
- Ability to manage time effectively; Working knowledge of automotive systems;
30+ days ago