Salesforce Marketing Cloud Delivery Senior Manager - Financial Services

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

We Are :

Accenture’s Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we’re the largest global Salesforce practice, not to mention one of the best.

In fact, we are the industry-leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds.

We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning.

We’re building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA).

You Are :

A strong Salesforce Marketing Cloud Functional Lead with strong leadership skills and a talent for shepherding projects along in a timely and efficient manner so that companies can do more.

Communication and relationship-building skills? You have both in spades and you use them to identify requirements, craft solutions, and get clients to green light proposals.

You’re not daunted by sophisticated problems, thanks to your next-level analytical, interpersonal, and time-management skills, and you are phenomenal at bringing out the best in team members.

The Work :

• Meet with clients to analyze their work practices and understand the nature of their businesses to accurately define needs and customize marketing solutions using the Salesforce Marketing Cloud.
• Own the development of a strategic vision for project (product development, improvements, etc) and embrace the criticality of gaining its adoption.
• Make recommendations based on this analysis estimate work effort, lead project scoping (as the sole or primary representative), determine required resources, set a realistic schedule, and build accurate communication and governance plans.
• Maintain effective client relations and rapport - delivering timely and relevant information with the utmost concern for partners and project impact.
• Running workshops, working closely with the client, able to talk about business requirements and assess campaign impact / value.
• Leading and ensuring the successful delivery of a Salesforce Marketing Cloud solution from a functional standpoint.
• Lead a delivery schedule, keep the team on track, assess risk areas and mitigate impacts to the program.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here’s What You Need

• Minimum of 7 years experience implementing and / or running Salesforce Marketing Cloud (formerly ExactTarget) or other Marketing Automation Tools.
• Minimum of 5 years crafting marketing solutions (e.g., capability assessment, requirements gathering, experience design, process reengineering).
• A minimum of 5 years customer relationship management experience (service, marketing and / or sales).
• Experience supporting the Financial Services Industry and / or FS clients.
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years’ work experience).

Bonus Points If

• You have Campaign management experience using multiple cloud technologies (e.g., Salesforce Marketing Cloud, Marketo, Eloqua, Pardot, Cheetahmail or Sendgrid).
• You have previous technology consulting work experience.
• You are well-rounded in both functional and technical aspects of a CRM or Digital Marketing engagement.
• You have experience leading a cross-cloud and / or global delivery team.
• You have Salesforce Marketing Cloud certifications (SFMC Email Specialist & SFMC Consultant, SFMC Admin).

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