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IT Support Coordinator

VirtualVocations
Irving, Texas, United States
Full-time

A company is looking for an IT Support Coordinator to manage technical support activities and enhance user experience.Key ResponsibilitiesCoordinate IT service delivery and support activities for end usersMonitor and manage the service desk ticketing system for timely resolutionAssist with evaluations and support junior team members' professional growthRequired QualificationsStrong understanding of IT service management principles and frameworks like ITILPrior experience in coordinating and managing IT Support and Operations teamsBasic technical knowledge of IT systems, networks, and software applicationsFamiliarity with Azure, Microsoft 365, Google Workspace, Jira, and ConfluenceExperience with AI tools and automation solutions is a strong plus

8 days ago
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