A company is looking for a Director of Customer Experience Operations.Key ResponsibilitiesDevelop and execute a strategic vision for Customer Experience Operations to enhance customer retention and satisfactionDesign and optimize scalable processes for customer onboarding, training, and supportAnalyze customer data to identify trends and develop metrics for measuring customer satisfaction and retentionQualificationsBachelor's degree in Business, Management, or a related field;
MBA preferred7+ years of experience in customer success or operations within a SaaS environment, with at least 3 years in a leadership roleProven track record of implementing scalable customer success strategiesExperience with CRM systems and customer success platformsAbility to thrive in a fast-paced, dynamic environment
Director of Employee Experience Outreach
Key Responsibilities:Create, plan, execute and measure efficacy against key employee experience programsCollaborate closely with People Operations on employee rewards, recognition, and professional development initiativesSource for, budget for, and host both live & virtual team eventsRequired Qualif...
Director of Customer Success
Laserfiche is hiring a Director of Customer Success who is responsible for leading the customer-relationship team driving Retention Rate and Growth target goals, as well as product adoption for Laserfiche customers. This team member will have a good understanding of our product offerings and custome...
Senior Director of Customer Success
A company is looking for a Senior Director, Customer Success Strategy & Operations. ...
Director, OC Tours and High Touch Activity, Event Experience - Hybrid
Raising the philanthropic resources to fuel its leading-edge research, its exquisite and compassionate clinical care, and its advancement of biomedical education and training, is a vital component of the City of Hope model of success. Each member of the Office of Philanthropy is a stakeholder in thi...
Director of Customer Support
A company is looking for a Director of Customer Support to lead the transition to a global service desk and enhance customer satisfaction. ...
Director, Customer Experience
The Director, Customer Experience drives our Customer Experience (CX) 3-5 year strategy development and execution of the plan. The Director is the torchbearer of a customer-centric culture in our organization that leads to a great rental experience. Measure and track delivery ROI on identified trans...
Sales & Service ManagerAt Prudential Overall Supply, our customers come first! As a Sales and Service Manager, you will be responsible for managing a district of customers with an annual revenue base of up to $3 million. With a focus on customer retention, customer satisfaction, customer visitations, and revenue growth, you will manage a team of up to 9 route sales & service representatives in the day-to-day delivery and sales of our products and services. Successful candidates will use their 2-5 years of management experience, sales experience, leadership skills, customer service skills and willingness to relocate in helping to grow our business.
Would you like to be part of the dynamic management team of a service industry leader? As a results oriented General Manager, you will head up one of our many profit centers, and be responsible for sales, customer service, and production functions within the facility. Your Bachelor’s Degree, 5-10 ye...
Director of Design, Customer Journey Management
Are you passionate about leading products that impact enterprise users?Adobe is looking for a Director of Design for Adobe Customer Journey Management portfolio (Experience Cloud). Own the creation and articulation of design strategy for creating more continuity across B2B and B2C experience in Adob...
Director of User Experience Design
Leidos QTC Health Services is hiring a Director of User Experience Design. Experience across all facets of design and user experience, spanning UX strategy, user research, usability testing, data analysis, wire-framing, prototyping, high-fidelity UI and interaction design, and user adoption. Additio...
Director, Customer Experience
The Director, Customer Experience drives our Customer Experience (CX) 3-5 year strategy development and execution of the plan. The Director is the torchbearer of a customer-centric culture in our organization that leads to a great rental experience. Measure and track delivery ROI on identified trans...