Customer Experience Representative - Anchorage Airport

Overview

Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.

Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National / Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR).

The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers.

This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is located at the Anchorage, Alaska Airport (ANC) and pays $21 / hour with commission incentives, and has base pay increases from tenure.

There are multiple schedules available.

We offer a robust

Benefits Package

including, but not limited to :

Paid Time Off , starting with 14 days in your first year + 6 paid holidays

Health, Dental, Vision insurance ; Life Insurance; Prescription coverage

Employee discounts

on car rentals, car purchases and much more!

401(k) retirement plan with company match and profit sharing

ResponsibilitiesWe are hiring now for immediate openings.

Responsibilities include :

Meet and greet customers in a professional, friendly, and timely manner

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer / Disability / Veterans

Qualifications

Must be at least 18 years old

High School Diploma or G.E.D. required

Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

Must have a valid driver's license with no more than 2 moving violations and / or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI / DWI)

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

J-18808-Ljbffr