Senior Director, Commercial Appraisal (Hybrid - NYC, Charlotte, Raleigh)

Overview :

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office in New York City, Charlotte, NC, or Raleigh, NC.

This position is responsible for all operations, strategies, and policies within the Real Estate Appraisal Department of the commercial bank.

Establishes department service standards and performance metrics for both internal and external appraisals. Manages the valuation and appraisal review process, ensuring compliance with all applicable regulations and policies.

Determines the quality of all appraisal activities and reasonable support for value conclusions. Implements appraisal policies across the department to align with regulatory requirements.

Directs regional leadership on strategies that address valuation concerns, ensure client satisfaction, and improve operational efficiencies.

Responsibilities :

Appraisal Oversight - Oversees the centralized ordering, review, and regulatory compliance of commercial and residential real estate appraisals.

Ensures the integrity and reasonableness of the appraised value as well as adherence to internal policies. Provides direction on appraisals of the most complex property types.

Manages department product quality, service standards, and overall performance to maximize lending efficiency for the Bank.

Responsible for department budget, projects, and technology.

Business Support - Aligns department strategy with wider organizational objectives, supporting client service goals and risk management capabilities through ongoing process reviews.

Supports associates in understanding critical issues, assumptions, and variables in estimating appraised values so that sound decisions are made.

Provides education on compliance-related matters to foster a strong understanding of applicable regulations, policies, and procedures throughout the Bank.

Manages technological innovations, process improvements, reporting, and analyses within the department.

Vendor Management - Manages a registry of approved appraisers, as well as the approval and removal processes. Directs audits of externally prepared appraisals to determine quality of techniques and market data used.

Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to department policies, procedures, and efficiencies in order to meet objectives.

Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development.

Qualifications :

Basic Qualifications :

Bachelor’s degree and 12 years of experience in Real Estate Appraisal including Commercial Real Estate and management OR a High School Diploma / GED and 16 years of experience in Real Estate Appraisal including Commercial Real Estate and management.

Required / Preferred Qualifications :

Experience working in a Large Financial Institution

Knowledge of real estate laws and the appraisal process, and knowledge of current banking laws and regulations.

Ability to assess, understand, and complete large, complicated transactions.

Experience in developing policies and procedures centered around the appraisal of assets such as commercial real estate, data centers, healthcare facilities and more.

Management experience with the understanding on how to organize, direct and supervise others.

Ability to work harmoniously with internal / external associates / customers.

Excellent written and verbal communication skills

Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Professional designation from a sponsor organization of The Appraisal Foundation that requires approved classroom training, experience review, and a commercial demonstration appraisal report (e.g., IFAS or MAI)

State Certified General Appraiser

If hired in Charlotte or Raleigh, NC, the base pay for this position is generally between $184,000 and $319,000. If hired in New York, the base pay for this position is generally between $221,000 and $383,000.

Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.

For some roles, total compensation may also include variable incentives, bonuses, benefits, and / or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.

More information regarding our benefits offerings can be found .