Job description
Do you have a passion for technology and a knack for connecting with customers online? Are you eager to leverage your sales experience to drive results in a fast-paced environment?
If so, we want to hear from you!
We're seeking a motivated and tech-savvy Chat Sales Associate to join our growing team. In this role, you'll play a key role in promoting and selling our industry-leading Home Entertainment and Appliance products through our online channels.
What You'll Do :
Leverage your 1 year of sales experience to engage customers online, understand their needs, and recommend the perfect Home Entertainment or Appliance solution.
Utilize persuasive sales techniques to drive sales conversion and achieve sales targets.
Become a product expert! Gain a deep understanding of our Home Entertainment and Appliance line, including features, benefits, pricing, and promotions.
Provide exceptional customer service through chat (Morrow only and live video), promptly addressing inquiries, concerns, and after-sales support needs.
Manage the online sales process from start to finish processing orders, verifying payment information, and ensuring accurate shipping details.
Identify upsell and cross-sell opportunities based on customer needs and purchase history, maximizing sales revenue.
Maintain accurate and engaging product listings, pricing, and promotional information on our online sales platform.
Utilize a CRM system to manage customer interactions, track leads, and nurture relationships to encourage repeat business.
You're a great fit if you have :
Strong communication and interpersonal skills to thrive in a sales environment.
A passion for exceeding customer expectations and delivering exceptional service.
Proven sales experience (1 year preferred) with a demonstrable track record of success.
In-depth knowledge of Home Entertainment and Appliance products (a plus!).
Familiarity with online sales platforms, e-commerce tools, and CRM systems.
A strong understanding of sales techniques and persuasive communication.
The ability to work independently and collaboratively within a team.
Excellent attention to detail, organization, and multitasking skills.
Outstanding etiquette in live chat communications
Outstanding etiquette in live chat communications
Proficiency in using computers, internet browsers, and online communication tools.
Exceptional typing skills with a minimum 40 wpm with 90% + accuracy.
Benefits :
- Competitive Salary : Starting pay of $17.00 / hr, plus performance incentives.
- Training : Paid training provided to ensure you have the skills needed for success.
- Comprehensive Benefits Package : Includes 401K, medical, dental, vision, and life insurance.
- Cell Phone Benefits : $25 / month per line for unlimited phone, text, and data.
- Referral for Life Program™ : Earn a residual bonus every pay period.
- Engaging Work Environment : Enjoy luncheons, contests, and other incentive programs.
- Career Growth : Opportunities for advancement within the company.
- Equal Opportunity Employer : We are committed to diversity and inclusion in the workplace.
Ready to join our team? We look forward to hearing from you!
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