Guest Service Representative -Joy Creator

Job Description

Job Description

The Nothing Bundt Cakes (NbC) Guest Service Representative / Joy Creator creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes.

The Guest Service Representative / Joy Creator is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression.

The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities / Duties :

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping / mopping of the floor, and dusting / cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values and Competencies :

• Servants Heart
• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.
• Spirit of a Champion
• Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections
• Projects warmth, enthusiasm, and optimism that attracts others.
• Builds positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills, and Abilities :

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements :

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability :

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.