Responsibilities :
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
Requirements :
- Knowledge and experience on windows 7 OS
- Good to have knowledge in AD and smart hands and feet support.
- Good to have knowledge and experience of supporting MAC devices and tablets
- Experience with Service management tool ex Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required;
Bachelor's Degree preferred.
Desktop EUC
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Ensure that each Desktop Device i...
IT Helpdesk Support Technician
Fundamental customer service is the key priority in this position requiring the IT Support Technician to serve as a point of contact with providers, staff, patients and vendors, all with the goal of creating an environment that promotes service and exemplifies the core values and mission of the orga...
IT Help Desk Support Level 2 - MSP
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Help Desk Support Level IITechnician. Implementing and monitoring network sec...
IT Field Technician
Laptop with Ethernet capability (IS A MUST). Telecom technicians nationwide. Smartphone with Hotspot (IS A MUST). Must be on time and professional when dealing with clients. ...
IT Help Desk Support Level 2 - MSP
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Implementing and monitoring network security. Excellent verbal and written co...
Tier 1 Help Desk Technician (Hybrid) - Bossier City, LA
As a Tier 1 Help Desk Technician, you will play a critical role in ensuring the seamless operation of the VA Enterprise Service Desk, supporting our nation's veterans by delivering first-class IT support. As a Tier 1 Help Desk Technician, you will be the first point of contact for end-users experien...
Decision Support Analyst (Data Engineer)
Determines how decision support systems will provide information required to make effective business decisions; translates requirements into applications that employ appropriate decision support and reporting tools. Determine how decision support systems will provide information required to make eff...
IT Technical Support - Coordinator 1
Provide limited support for approved mobile devices which contain State proprietary data, including, but not limited to e‐mail. Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;. Diversity Statement (required for all Faculty positions and any Staff ...
IT Support Engineer II, OTS
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. Together,...
Meditech Ambulatory Applications Support Analyst (RCG) - Billing
One of our Louisiana clients is seeking a MEDITECH Expanse Ambulatory Support Analyst (RCG) with a focus on Billing for a 3-month contract starting ASAP. The position requires consultants to be on-site at least 2 weeks out of the month with expenses paid. Consultant Advisor - EMR Kevin Galli is recr...