Case Manager

Job Description

Job Description

Description : Who we are :

Who we are :

Veteran Benefits Guide (VBG) was founded by a former United States Marine with the goal of ensuring that Veterans receive accurate disability benefits in a timely manner.

Since it was founded, VBG has guided more than 35,000 Veterans through the complicated Veteran Affairs (VA) disability claims process.

As a company founded by a Veteran and staffed by many Veterans and families of Veterans, VBG is committed to advocating for policies that protect the rights and interests of former service members.

What we offer :

We invest in our people, supporting their growth through mentorship and professional development. We strive to offer work-life balance, creating a business culture that is people-focused and fun.

Here are some of the benefits you can expect as part of our team :

• Compensation : The hourly rate of pay starts at $25.49 per hour.
• Work From Home : Flexibility to work from home based on business needs and policies.
• Work / life balance : We offer a Monday Friday 8 a.m. to 5 p.m. schedule.
• Benefits : Choice of Medical, Vision, and Dental plans with company premium contributions, accrual of 40 hours of PTO & 40 hours of sick time annually, 8 paid holidays plus a floating holiday,401k with company match after 90 days.

Metric-driven bonus and many other benefits.

Growth and Development : In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development.

Requirements : Requirements

Requirements

What we are looking for :

At VBG, a Case Manager is an individual committed to guiding Veterans through the entire VA disability claims process in this performance-based role, with minimum requirements of Key Performance Indicators (KPI’s) that must be met monthly.

• Detail oriented.
• Outstanding customer service.
• Excellent oral and written communication skills
• Ability to educate and persuade clients regarding the value of our service.
• High ability to problem-solve.
• Self-motivated, ethical, goal-oriented, and able to adapt to change effectively.
• Customer Relationship Management (CRM) Experience.

Essential Functions :

• Serves as primary contact with assigned clients via phone and email.
• Introduces company services and builds client rapport.
• Provide a detailed list of services offered.
• Effectively overcomes client objections through awareness-building education.
• Routinely audits client’s profiles for missing information needed to move forward.

Education and Experience Requirements :

• High School Diploma.
• Proven Customer Experience.
• Call center experience is a plus.

EEOC :

Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.