Project Manager

Job Description

The L+I Project Manager is responsible for leading technology projects and operations enhancements in the Department of Licenses and Inspections, with a focus on business process improvement.

This includes but is not limited to the Department’s new land management system, queuing application, inquiry resolution application, web projects, mobile applications and supporting functionality.

The person in this position will work closely with L&I subject matter experts and the Office of Innovation and Technology conducting all the activities related to successfully gathering project requirements and participating in the discovery, requirements, design, development, deployment, and operations phases of technology projects within the Department of Licenses & Inspections.

The Information Technology group at the Department of Licenses and Inspections (L+I IT) is responsible for supporting and maintaining systems and applications used by employees.

The Project Manager position will be assigned to the L+I IT group and will support the eCLIPSE and Electronic Plans initiatives and related projects.

The Project Manager will report directly to the Information Technology Program Manager of Licenses & Inspections.

Essential Functions

Business Analysis and Consulting

• Work with stakeholders in L&I to assess needs and develop project / solution requirements
• Work with stakeholders and resources in L&I, the Office of Innovation and Technology (OIT), and throughout the City as needed to determine and recommend best-fit solutions
• Assist in making determinations regarding developing projects in-house, via OIT, or through one of the City’s various procurement methods
• Ensure compatibility and consistency with existing architectural and enterprise standards

Communication and Collaboration

• Coordinate L&I IT’s participation in larger projects and programs
• Develop and execute communication plans for technology changes and implementations
• Proactively communicate and coordinate with stakeholders, project participants, leadership, and affected clients via in person or virtual meetings, writing, telephone calls, etc.
• Maintain strong, collegial, and effective working relationships with associates, Departmental officials, outside consultants, and vendors
• With direction from IT leadership, create project management tools and systems in L&I IT, and provide coaching and training in project management best practices

Project Management

• Develop proposals including scope, requirements, costs, cost / benefit analyses, projected timelines, benefits, risks, business cases, and resource needs for approval and feedback
• Lead the planning and implementation of assigned projects; develop project plans; facilitate the definition and management of project scope, goals, milestones, schedules, and deliverables;

assemble and coordinate project team; manage project budgets; define contract deliverables and achieve targeted outcomes

• Understand project purpose, technology components, and interactions with other systems and clients, as well as the role and function of each team member
• Consult with clients, staff, and stakeholders to resolve issues; organize, facilitate, and participate in meetings of stakeholder groups to identify needs and build consensus and collaboration;

assist in clarifying expected outcomes and managing expectations; provide direction and support to project team

• Work with staff and stakeholders to correct deficiencies and monitor work performed to meet agreed upon goals and objectives
• Report progress, concerns, emerging risks, or issues to appropriate leadership on IT operations and project work, escalating as needed
• Ensure project requirements are achieved on time, with high quality, and within budget
• Create and maintain comprehensive project documentation and meeting notes as appropriate for the project methodology chosen
• Identify ongoing costs and resource needs of maintaining selected solutions including comparative analysis of current costs where relevant

Professional

• Uphold IT standards, policies, and procedures while working with leadership to iteratively adapt these policies with current IT best practices in mind
• Stay abreast of the latest developments in related technologies and project management
• Other related duties as assigned.

Competencies, Knowledge, Skills and Abilities

Leadership qualities such as conflict / issue resolution

Strong written and verbal communication skills for multiple audiences

Ability to translate complex technical and specialized business concepts between audiences of different knowledge levels

Organizing and working effectively with diverse project teams and stakeholder groups

Planning, organizing, and directing the work activities of team members and outside consultants

Presentation skills, strategic thinking, and high professional ethics

Knowledge of multiple project management methodologies commonly used in IT (e.g., traditional / waterfall, Agile / Scrum, Lean / Kanban, etc.)

Fluency and broad general knowledge in multiple IT disciplines, ability to rapidly gain familiarity with new concepts and technologies

Commitment to continuous learning and improvement

Ability to work flexibly while maintaining project goals and structure