Job Description
Job Description
We are offering a contract to hire employment opportunity for a Project Coordinator in the healthcare, hospitals, and social assistance industry located in Chelsea, Massachusetts.
This role is centered around IT Help Desk and VOIP / Telephony Support, with elements of IT Asset Management. The selected candidate will join our IT team and will be responsible for a variety of tasks, including supporting our VOIP and telephony environment, IT asset management, and assisting in the IT ticket queue.
Responsibilities :
- Provide support for our VOIP and telephony environment, which includes RingCentral, Verizon phones, and Wi-Fi connectivity.
- Engage in IT Asset Management tasks, possibly coordinating with vendors like Verizon and other telecom providers.
- Assist in managing the IT ticket queue, which may involve troubleshooting and resolving tier 1 or 2 tickets and triaging level 2 / 3 tickets.
- Offer Avaya support and telephone support as required.
- Participate in on-call duties, which may require resolving issues remotely.
- Travel to other sites in Revere, Chelsea, and East Boston as needed.
- Utilize your skills in VoIP, VOIP - Voice Over IP, VoIP System, Avaya, Ticketing System, Phone System, Computer Telephony Integration, Ring Central, Verizon FiOS, and Wi-Fi Connectivity.
- Collaborate with the IT team that consists of help desk technicians, network admins, project coordinators, IT Managers, CIOs, etc.
- Demonstrate a positive attitude and strong customer service skills.
- Minimum of 1 year of experience in a project coordination role
- Bachelor's degree in a related field or equivalent work experience
- Proficient in VoIP, VoIP System, and Avaya systems
- Experience with Ticketing System and Phone System
- Familiarity with Computer Telephony Integration
- Knowledge of Ring Central, Verizon FiOS, and Wi-Fi systems
- Strong understanding of Connectivity solutions
- Excellent organizational and multitasking skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic healthcare environment
- Demonstrated ability to manage projects and meet deadlines
- Proven problem-solving and decision-making skills
- Ability to work independently and as part of a team
- Familiarity with Microsoft Office Suite and project management software
- Willingness to continue learning and improving skills.
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