At WSU Tech, we are dedicated to promoting quality higher education and leadership in workforce training that supports economic development for a global economy.
Our experienced faculty and staff are committed to helping students achieve their goals by providing hands-on experience, state-of-the-art facilities, and individualized support and guidance.
We operate in a values-based culture and strive towards our behaviors in everything we do.
Whether you are starting your education journey or are looking to advance your career experiences, WSU Tech has the resources and expertise to help you succeed.
Join us and discover the possibilities for your future!
Compensation : $12 / hr
Schedule : Flexible with student schedule between M-F 8a-5p (max 28 hours a week).
Worksite Location : Varies
Overview / Job Summary :
The IT Student Helpdesk Assistant will assist students with password resets, navigating WSU Tech Websites and connecting to the Wi-Fi network especially from student smartphones, tablets and laptops.
The primary work location will be the IT office of the Campus to which they are assigned.
Your day-to-day responsibilities will vary, but are not limited to :
- Provides excellent customer service to WSU Tech Students
- Assists WSU Tech students in understanding the Student IT guide
- Assists WSU Tech Students with their IT questions via phone calls and emails
- Assists bookstore customers with connecting new devices to the WSU Tech Wi-Fi network and connecting to WSU Tech IT services using the Student IT guide
- Answers the Student IT Helpdesk phone number and call back students needing password resets or help with the Student IT guide
- Provides the IT Department with suggestions on how to better serve students and improve the Student IT Guide
Required Qualifications :
- Be a WSUTECH student in good standing
- Be enrolled in WSUTECH's IT Essentials Program or have completed CompTIA A+ Certification
- Ability to identify basic student IT needs
- Work Ethic Certified, preferred .
- Ability to interact well with a diverse campus population.
- Excellent organization and customer service skills.
WSU Tech is committed to inclusive and equitable practices to create an environment and culture where students and employees thrive.
We acknowledge that through valuing diverse identities, experiences, talents, and gifts, we excel by fulfilling our mission to create a talent pipeline, establish workforce equity, and improve economic prosperity for our community.
WSU Tech is an Equal Opportunity Employer.
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