Job Summary
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed.
They may also set up loaner cars and verify insurance before maintenance is scheduled.
Benefits
Competitive Pay
Medical, Vision, Dental
401(K) Retirement Plan
Group Life Insurance
Flexible Spending Account
Paid Vacation
Employee Discounts
Responsibilities
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Qualifications
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
About Us
The Norton Family has been handling Oklahoma’s automotive needs since 1928, and we take pride in providing the best customer experience possible.
There will be plenty of opportunities for growth, training, and advancement.
All you need is the same commitment to excellence we have for our customers!
Physical Requirements
The physical requirements of the position are MEDIUM to HEAVY in intensity.
Must be able to sit / stand / walk for long periods of time.
Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.
Constant Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.
Frequent Repetitive motion.
Occasional Balancing, kneeling, crouching, pushing, pulling, and lifting up to 100 lbs.
Physical Working Conditions
This position is subject to inside and outside environmental working conditions including but not limited to temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operation an auto dealership.
Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicant federal, state or local laws.
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