Caseworker Supervisor, Virtual Resettlement (Dari/Pashto)

POSITION SUMMARY :

HIAS is embarking upon providing virtual resettlement services to clients in the Virtual Reception and Placement (VR&P) Program funded by the Bureau of Population, Refugees, and Migration (PRM).

This new program is intended to be an alternative, lighter touch pathway for higher-resourced, lower-risk cases than traditional on-site resettlement.

In the virtual setting, caseworkers assist from afar, communicating through various channels, to assist as needed to position new arrivals for the same ultimate goal successful integration in the community and early self-sufficiency.

It is anticipated that new arrivals, with support from U.S. ties and virtual caseworkers, will receive core services, including public benefits, healthcare, social services, public education, and employment assistance, while having access to stable housing from the U.S ties.

HIAS seeks a Caseworker Supervisor, Virtual Resettlement to provide daily supervision for a team of four virtual Caseworkers through the Virtual Reception & Placement (VR&P) Program for newly arrived refugees from Afghanistan.

The Caseworker Supervisor, Virtual Resettlement will provide guidance and support to the case management team as they administer core services remotely to refugees who will be placed with their family and friends during their first 90 days of arrival.

Additionally, they will provide case management to cases that require more expertise and knowledge. Due to the remote nature of this program, an experienced and effective supervisor who provides trauma-informed services is required.

This role works towards ensuring the VR&P program is effectively implemented and programmatic goals for refugee self-sufficiency and quality services are met.

Key responsibilities include oversight of the four Caseworkers and coordination with the broader HIAS VR&P team to ensure key outcomes are achieved.

Note, this is a temporary position that starts ASAP and ends December 31, 2024, with possible extension. The salary for this position is $63,750.00.

This position can be based at our headquarters in Silver Spring, Maryland or our office in New York, New York, or it can be remote for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Virginia, West Virginia, Wisconsin).

ESSENTIAL FUNCTIONS :

Supports the Program Manager, Virtual Resettlement with the implementation of post-arrival activities under the VR&P Program, which provides virtual case management services to clients for up to 90 days after arrival to the U.S.

Supervises a team of virtual Caseworkers providing trauma-informed case management services to refugees and SIVs across the U.S.

Guides and trains caseworkers to ensure quality virtual case management services are provided to clients.

Partners and connects with state and local government and service providers in states where HIAS is implementing the VR&P Program to refer clients for support and services.

Serves as the expert in R&P programming to ensure compliance and supports any monitoring-related activities, to include review of client case files and preparation for monitorings from the funder.

Supports the Program Manager, Virtual Resettlement in reporting to funder, including by the tracking of R&P outcomes and indicators.

Assigns cases to caseworkers and monitors client progress towards self-sufficiency.

Maintains regular communication with the team and Program Manager, Initial Resettlement for cases that require additional needs and support, and provides consultation as needed.

Provides services to a smaller caseload while maintaining supervisory capacity.

Provides support for other U.S. Programs Resettlement & Integration functions, as needed.

Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS :

Undergraduate degree required.

2-3 years of relevant experience.

Knowledge of U.S. Refugee Program required; previous work experience at a resettlement affiliate or a national resettlement agency required, with both preferred.

Previous managerial experience strongly preferred.

Previous training or public speaking experience desired.

Knowledge of Microsoft 365 platform, including SharePoint and MS Teams, preferred; proficiency in Microsoft Excel, PowerPoint and Word required.

Excellent verbal and written communication skills; Dari and Pashto speaking ability preferred.

Excellent interpersonal skills to maintain key relationships with partners and funder.

Well-organized and attentive to detail; self-starter able to manage and carry out varied functions of multi-faceted program, work under pressure and meet deadlines.