The Position
Territory : Primary support for the greater Milwaukee, WI area.
Location : Preference for the person selected for this role to reside in Milwaukee or surrounding area.
Travel Requirements : This position has up to 60% travel requirements. Most of the travel will be local, but may include some overnight travel to support other parts of the region as required.
Job Facts :
This is an exciting time to join Roche Support Network. If you are passionate about problem solving, then this is the position for you! As a research-focused healthcare company, Roche discovers, develops, and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment, and treatment monitoring.
Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path.
We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
The Opportunity :
As a Field Engineering Specialist (FES) based in the greater Milwaukee, WI area, you will demonstrate your expertise as a technical repair and installation specialist for Roche products at several customers located in the territory.
The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and / or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.
Key Responsibilities :
Manage customer accounts at a level that promotes goodwill, confidence, and credibility in order to exceed customer expectations in terms of product, service, and support quality
Serve as customer
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