Job Type
Full-time
Description
Seeking an experienced hands-on Managed Service Provider Operations professional ready to partner with the CEO, Technology, Finance, and Sales departments to make decisions and build out improved Technology, MSP Services, Professional Services, Solutions Consulting, and Procurement operations at Hyopsys as we continue our growth.
The Director of Operations will oversee the technical operations in our fast-paced organization. Responsible for developing solutions for technical alignment and improvement, internally and for our clients.
Excellent technical aptitude is required as well as background in desktop, systems, and network administration and engineering.
Manage and continuously develop our all aspects of our team. This role will need to have a strong customer / client service voice and background and be able to communicate effectively as a partner in the operations of these departments and responsibilities.
This position is also responsible for managing department heads within Professional Services (& Project Management), Service Delivery / NOC / SOC, and Solutions / Account Management.
The right candidates will also oversee the profitable procurement of goods / services on new sales and building out repeatable processes with other departments.
This role must effectively execute all 24x7x365 operations without the help of the CEO, filling in where any gaps may exist, and making effective recommendations to ensure consistent service delivery is provided around the clock.
Competencies
- Exceptional customer service skills.
- Good verbal / written communication skills and should be capable of relating technical information to different types of individuals.
- Self-motivated and ability to multi-task.
- Able to set priorities and meet individual deadlines while accomplishing team objectives.
- Able to resolve customer issues appropriately and in a timely manner.
- Able to develop and maintain effective, positive internal / external working relationships.
- Ability to Create, Maintain, and Follow SOP standards.
- Previous management experience is a must
- Daily management and tracking of time, tickets, activities, and tasks
- Project development, implementation, and management
- Propose strategic solutions and recommend new systems and software
- Prepare financial budgets and performance reports
- Build and maintain relationships with external advisors and vendors
- Identify the need for upgrades and the opportunities for improvement
- Liaison with other departments to improve overall operations
- Tackle difficult and complex problems independently and with your team
- Provide valuable insight while creating actions plans
- Guide efforts to respond to unforeseen circumstances that impact our organization and / or our clients
- Ensure 24x7 operations and on-call SLAs are met without the assistance of the CEO
- Oversee afterhours and weekend coordination response efforts are functioning to meet customer needs
- Desire to mentor team members and develop skillsets internally
- Keep up to date on cutting edge, traditional, and hybrid IT Solutions
- Attention to detail
- Interpersonal skills
- Decision making
- Leadership ability
Job Qualifications
Education : Bachelor's Degree, Technical school, or combination of education and experience
Experience : Previous Managed Service Provider experience a must
At least 7 years of experience / knowledge of many of the following :
- Windows Server
- Microsoft 365
- Network Fundamentals
- Virtualization
- Email Systems
- Vendor / Partner relationships
- Procurement
- Business Management
- Shipping, receiving, and procurement of product and supplies (including dropping off at vendor shipment hubs)
Requirements
- Valid Driver's License
- Own Vehicle for Transportation
- Valid Car Insurance
- Must be willing to commute to Erdenheim, PA (this is not a remote position but may work from home time to time
- Ability to visit local client sites
- Occasional regional or national travel required to premium customers
NO RECRUITERS!
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