A company is looking for an Associate Technical Support Specialist to assist members with technical support for their hardware and software needs.
Key ResponsibilitiesDiagnose, investigate, document, and resolve member issues related to productsDevelop knowledge of products and common technical challengesProvide timely and professional support via phone, email, and chatRequired QualificationsMinimum of one year of technical troubleshooting or IT help desk experienceExperience with customer support tools (e.
g., Zoom, Freshdesk, Salesforce)Experience with mobile and / or data management tools (e.g., JIRA, Tableau)Flexibility with work schedule, including nights and weekendsAble to work effectively in a remote environment
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Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand. You will provide world class support to our global clients to enhance their overall product and service experience. Provide product support by assisting customers with simple...
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Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand. You will provide world class support to our global clients to enhance their overall product and service experience. Provide product support for Datasite’s software platform b...