Customer Service Representative - 1901286

Job Description

Job Description

Job description

No matter how big or small your heating, air, or plumbing problems are, Dyess Air & Plumbing is here to help.

Established in 1984, Dyess Air & Plumbing has been a trusted provider of top-notch HVAC solutions in The Coastal Empire. Our foundation is built on a commitment to honest and reliable work, aiming for complete customer satisfaction in every project.

From repairs and installations to HVAC design consultation, indoor air quality solutions, and planned maintenance agreements, we take pride in delivering comprehensive services to meet our clients' diverse needs.

With decades of experience, Dyess Air & Plumbing remains dedicated to providing quality solutions that ensure comfort and efficiency for our valued customers.

Our Culture

Our company culture is defined by the unwavering commitment of our managers and supervisors to create a supportive and encouraging workplace.

With a focus on guidance, mentorship, and a clear vision, our leadership ensures that every team member has the resources needed to excel.

Our approachable managers maintain an open-door policy, fostering an environment where concerns are addressed, questions are answered, and feedback is readily provided.

We take pride in acknowledging and appreciating the hard work and dedication of our team, celebrating achievements, and creating a positive work atmosphere where success is recognized and rewarded.

Embracing a collaborative ethos, our management team encourages teamwork, idea sharing, and mutual support, fostering a sense of belonging and camaraderie among all employees.

At Dyess Air & Plumbing, we believe in a culture that uplifts and empowers every individual, creating a workplace where everyone can thrive.

Our Values

• FAMILY : "Embrace the spirit of family, listening to one another, nurturing ideas, and fostering an environment where each member cares for the success of their colleagues, creating a unified and supportive workplace."
• ACHIEVE GREAT RESULTS : "Dedicate ourselves to mastery in our field, ensuring our team is equipped with continuous training to cultivate lifelong customer relationships and propel our company toward profitable growth."
• JOURNEY TO GREATNESS : "Commit to an unwavering pursuit of excellence, acknowledging that our journey to greatness is fueled by a relentless desire to improve every day, listen to our team, and evolve as individuals and as a collective."
• BE A TEAM BUILDER : "Strive collectively to be the finest version of ourselves, fostering a collaborative spirit that transcends individual achievements.

Through teamwork, we attain success not only for ourselves but also for our valued customers."

GOING ABOVE : "Champion the ethos of going above and beyond for our customers, ensuring that our commitment to 'Earning customers for life' remains the guiding force in all our actions, ensuring unparalleled service and satisfaction."

Why Join Us

• Positive Work Environment : Dyess Air & Plumbing maintains a friendly and positive work culture, where employees are treated with respect and professionalism.
• Career Growth : The company provides ample opportunities for career advancement and professional development, encouraging employees to reach their full potential.
• Competitive Compensation : Dyess Air & Plumbing offers competitive compensation packages, with opportunities for performance-based bonuses.
• Stability : With a strong reputation in the industry, Dyess Air & Plumbing provides job stability and security for its employees.
• Training and Development : The company is committed to ongoing training and skill development, ensuring employees stay up-to-date with industry best practices and technology.
• Cutting-Edge Technology : Dyess Air & Plumbing invests in state-of-the-art tools, equipment, and technology to support its team in delivering high-quality services.
• Comprehensive Benefits : Employees enjoy benefits such as health insurance, dental coverage, vision insurance, retirement plans, and paid time off.
• Safety First : The company prioritizes the safety of its team members and customers, maintaining rigorous safety protocols and guidelines.
• Team Collaboration : Dyess Air & Plumbing fosters a collaborative work environment where teamwork, idea sharing, and mutual support are encouraged.
• Recognition and Appreciation : Employees' hard work and dedication are recognized and appreciated by management, creating a motivating and rewarding workplace.
• Opportunities to Make a Difference : Working at Dyess Air & Plumbing means having a direct impact on customers' comfort and well-being, making a meaningful difference in people's lives.
• Family Atmosphere : The company's close-knit work family values camaraderie, offering opportunities for team building and social activities.
• Commitment to Community : Dyess Air & Plumbing is dedicated to giving back to the community through various charitable initiatives, allowing employees to be part of something greater.
• Work-Life Balance : The company understands the importance of maintaining a healthy work-life balance and strives to accommodate personal time and family commitments.
• Equal Opportunity : Dyess Air & Plumbing follows all state and local guidelines to ensure an inclusive and diverse workplace where every individual is treated with fairness and respect.
• This is not a remote position.
• $18.00-$20.00 hourly depending on experience
• Paid spiffs on selling maintenance agreements and booked calls after 90 days of employment

Benefits

• Medical, Dental, andVision
• 401(k)
• 401(k) / Matching
• Employee Discount
• Job Training
• Paid Holidays andPTO

Responsibilities

• Answering Phones Promptly : Respond to incoming calls promptly, ensuring customers receive prompt assistance and support.
• Delivering Exceptional Customer Service : Interact with customers in a friendly and professional manner, addressing their inquiries, concerns, and requests with enthusiasm and care.
• Achieving Booking Goals : Work towards meeting outbound and inbound booking targets, demonstrating goal-oriented behavior and proactive communication skills to secure appointments and reservations.
• Collaborating as a Team Player : Foster a collaborative work environment by supporting colleagues, sharing knowledge and resources, and contributing to the overall success of the team.
• Handling Multitasking in a Fast-Paced Environment : Manage multiple tasks efficiently in a fast-paced setting, demonstrating strong organizational skills and the ability to prioritize responsibilities effectively.

Our Hiring Process

• Fill out the simple application
• A recruiter from Dyess Air & Plumbing will reach out promptly for a prescreening call
• If we are a good fit for each other, they will schedule an in-person interview with the hiring manager
• We will make an offer if you are a good fit

Job requirements

• High school diploma
• 2 years of HVAC or call center experience required
• Driven to achieve daily and monthly goals
• 3-5 years of experience incustomer service
• Must be authorized to work in the United States

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."